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Fraud & Claims Operations Representative

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
India, Hyderabad

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Wells Fargo is seeking a Fraud & Claims Operations Representative.

Job Responsibility:

  • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
  • Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
  • Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
  • Receive direction from supervisor and escalate questions or issues
  • Interact with immediate team and functional area on wider range of information, plus internal or external customers

Requirements:

1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Additional Information:

Job Posted:
July 04, 2025

Expiration:
July 10, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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