Fraud & Claims Operations Representative, Wells Fargo

Wells Fargo

Location:
United States, San Antonio

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Fraud & Claims Operations Representative in Detections Operations within Fraud and Claims Management. In this role, you will support fraud and claims functional area, perform customer support tasks, oversee claim types, and utilize multiple systems for case decisions.

Job Responsibility:

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity
Perform moderately complex customer support tasks by utilizing solid communication (inbound and outbound), and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
May oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research
Receive direction from supervisor and escalate questions or issues to team leadership, as needed
Interact with immediate team and functional area on wider range of information, plus internal or external customers

Requirements:

1+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking and listening proficiency in Spanish/English

Nice to have:

Bilingual speaking, reading, and writing proficiency in Spanish/English
Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving moderately complex customer issues
Experience handling inbound and/or outbound phone calls in a high volume, high production environment
Fraud claims, detection, or prevention experience or banking financial operations experience
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Excellent verbal, written, and interpersonal communications skills
Strong analytical and problem-solving skills with high attention to detail and accuracy

What we offer:

Mandatory 6 weeks of training
Hybrid work model option
Shift differential eligibility under the terms of the shift differential policy
Equal employment opportunity
Drug-free workplace

Additional Information:

Job Posted:
August 21, 2025

Expiration:
August 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Fraud & Claims Operations Representative