Fraud & Claims Operations Representative

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity
• Perform moderately complex customer support tasks by utilizing solid communication (inbound and outbound), and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• May oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research
• Receive direction from supervisor and escalate questions or issues to team leadership, as needed
• Interact with immediate team and functional area on wider range of information, plus internal or external customers

1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience in fraud claims, fraud detection, or fraud prevention, or experience in banking/financial operations
• Ability to navigate multiple computer systems, applications, and utilize search tools to locate and verify information
• Basic Microsoft Office proficiency, including Word, Excel, and Outlook
• Experience managing high‑volume inbound and/or outbound phone calls in a fast-paced, production-driven environment
• Demonstrated ability to provide strong customer service, including listening, gathering information efficiently, comprehending needs, and resolving moderately complex customer issues
• Military experience involving problem resolution via written or verbal communication (e.g., supply action requests, updating personnel records, addressing benefit or pay inquiries, resolving errors, and conducting research)
• Strong analytical and problem-solving skills with high attention to detail and accuracy
• Ability to work independently or within a team in a results-driven environment, while managing an assigned caseload within defined timeframes
• Excellent verbal, written, and interpersonal communication skills

• competitive salaries
• generous benefits package