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Fraud & Claims Operations Representative

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
India , Hyderabad

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Wells Fargo is seeking a Associate Fraud & Claims Operations Representative. In this role, you will: Support and capture all pertinent information from customers about their claims; Conduct research and provide updates on status of new and existing claims; Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim; Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment; Receive direction from team lead and escalate questions and issues to more experienced roles; Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers.

Job Responsibility:

  • Support and capture all pertinent information from customers about their claims
  • Conduct research and provide updates on status of new and existing claims
  • Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
  • Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
  • Receive direction from team lead and escalate questions and issues to more experienced roles
  • Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Requirements:

6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Additional Information:

Job Posted:
May 14, 2026

Expiration:
May 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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