Fraud & Claims Operations Representative

• Support and capture all pertinent information from customers about their claims
• Conduct research and provide updates on status of new and existing claims
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Excellent research, analytical and problem-solving skills with strong attention to detail
• Strong verbal & written communication, interpersonal, and collaboration skills
• Proven ability to learn and apply new information
• Able to multi-task to accomplish tasks effectively
• Able to interpret the documents or the requests received
• Excellent data entry skills
• Strong verbal & written communication skills
• Analytic skill
• Good Math and accounts skills
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship
• Quick learner with the ability to retain high volume of information
• Ability to recognize and escalate any discrepancies identified or noticed while processing
• Strong Ability to apply regulatory and VISA rules to the claim decision
• Highly motivated with strong organizational and analytical skills and attention to detail
• Flexibility to work different shifts and to work overtime
• Typing Speed Min 35 WPM
• Ability to succeed in a team environment
• Ability to learn quickly and transfer knowledge