Fraud & Claims Operations Representative, Wells Fargo

Wells Fargo

Location:
India, Hyderabad

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job offer has expired

Job Description:

Wells Fargo is seeking a Associate Fraud & Claims Operations Representative to support and handle customer claims, conduct research, and manage claim resolutions while maintaining exceptional customer service in a call center environment.

Job Responsibility:

Support and capture all pertinent information from customers about their claims
conduct research and provide updates on status of new and existing claims
identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
receive direction from team lead and escalate questions and issues to more experienced roles
interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Requirements:

6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
basic banking knowledge and ability to analyze, investigate debit card disputed claims
experience in chargebacks or cards operations
knowledge in Debit and Credit cards
strong analytical skills
good communication skills
university degree in Business or related discipline

Additional Information:

Job Posted:
July 23, 2025

Expiration:
July 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fraud & Claims Operations Representative

Wells Fargo

Location:India, Hyderabad

Category:Banking

Contract Type:Employment contract