Job Description
About this role: Wells Fargo is seeking a Fraud & Claims Operations Representative. In this role, you will: Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim Oversee multiple alert types, take appropriate action to decide the case using multiple systems and applications, and may contact third parties for research, as needed Receive direction from supervisor and escalate questions or issues Interact with immediate team and functional area on wider range of information, plus internal or external customers Required Qualifications: 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications: Minimum 1+ years’ experience in Fraud or Claims Management. Knowledge of Detection Operation Processes in Fraud & Claims Management Domain Knowledge of Fraud Life cycle for Debit, Credit card, AML, KYC Check, and Online Fraud products. Ability to work additional hours as needed Amenable to working in rotating shifts and weekends and holidays. Review and validate deposit transactions to detect and prevent fraud. Apply holds, restraints, and flags as required. Accurately categorize losses and assign accountability. Document findings in clear, concise, audit‑ready written narratives. Escalate suspicious patterns, discrepancies, or high‑risk scenarios. Support continuous improvement by sharing observations or control gaps. Fraud Alerts & Checks, detection, or prevention experience or banking financial operations experience Provide guidance to newer analysts and support knowledge transfer. Identify emerging fraud trends and contribute to procedural updates. Demonstrate strong decision judgment with reduced supervisory dependence. Strong communication, attention to detail and interpersonal skills. Ability to learn quickly and transfer knowledge effectively with minimal guidance. Flexibility to work rotational shifts, floating weekends, and extended hours when required. The employee is responsible for investigating and decisioning suspicious or potentially fraudulent deposit‑related activity across customer accounts. This role ensures accurate case handling, loss mitigation and regulatory adherence. Protecting both the customer and organization by identifying risk patterns, escalating anomalies, and applying appropriate account‑level controls. Job Expectations: Must be able to attend full duration of required training period Ability to work additional hours as needed Must work on-site at the location posted
