Fraud & Claims Operations Manager, Wells Fargo

Wells Fargo

Location:
United States, San Antonio

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Fraud & Claims Operations Manager in the Claims Assistance Center Claims team. To Learn more about our career areas and lines of business at wellsfargojobs.com.

Job Responsibility:

Manage and develop a team of supervisors, analysts, specialists, or consultants, and engage management, vendors or related functional areas associated with fraud and claims investigations
Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity
Make decisions and resolve issues regarding fraud and claims to meet business objectives
Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service
Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
Interact directly with fraud and claims management to develop and implement functional area policies or procedures to support Wells Fargo's business goals
Manage allocation of people and financial resources for Fraud and Claims Operations
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years Leadership experience

Nice to have:

4+ years direct management experience
Contact center management experience
Prior experience managing supervisory staff
Strong leadership skills, including demonstrated success building effective teams, developing managers, and continually engaging team members
Motivational skills and ability to optimize staff performance through staff selection, training, and motivation activities
Experience working closely with other fraud managers and business partners
The ability to conceptualize, develop and implement process improvements
Excellent analytical and project management experience
Demonstrated strong oral and written communication skills
Ability to present complex material in a digestible, consumable manner to all levels of management
Ability to provide leadership to a virtual or remote team
Knowledge and understanding of operations support area such as scheduling, staffing, planning, and administration

Additional Information:

Job Posted:
August 15, 2025

Expiration:
August 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Fraud & Claims Operations Manager