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Wells Fargo Logo Wells Fargo · Banking

Fraud & Claims Operations Director

Philippines, Taguig City · Job Posted June 01, 2026
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Job Description

Wells Fargo is seeking a Fraud & Claims Operations Director. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

Job Responsibility

  • Provide vision and set direction for execution and management of a risk based fraud and claims program across the enterprise with significant risk and complex regulatory environments in order to achieve long term strategic objectives that impact the organization and management across functions
  • Collaborate with cross channel business leaders, as well as legal, audit, and multiple US or non US regulators to develop highly complex strategies and goals
  • Provide thought leadership to develop and implement strategic solutions to highly complex and potentially enterprise wide business risks or challenges
  • Lead a team of experienced business leaders and develop risk policies, procedures, and controls for fraud and claims business area in order to achieve business objectives
  • Collaborate with and influence cross channel business leaders, external community members, including regulators or auditors, law enforcement, elected officials and trade groups
  • Lead and oversee fraud claims investigations and policy violation reviews, ensuring timely, accurate, and compliant case resolution
  • Provide day‑to‑day management and coaching to investigation or risk teams, driving consistent execution, quality standards, and employee development
  • Ensure adherence to enterprise policies, regulatory requirements, and internal control standards, escalating material risks and issues as appropriate
  • Review complex, high‑impact, or sensitive cases, applying strong risk judgment and investigative rigor
  • Identify trends, root causes, and control gaps
  • recommend process improvements, corrective actions, and risk mitigation strategies
  • Partner closely with cross‑functional teams to support risk governance, audits, regulatory exams, and management reporting
  • Foster a strong risk culture by promoting accountability, ethical conduct, and continuous improvement across the team

Requirements

  • 10+ years of fraud claim investigations or policy violations, risk management, or compliance experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 6+ years management experience

Nice to have

  • Fraud Claims Investigation, Policy Violations, Risk Management, Compliance, or related control functions, preferably within financial services, banking, fintech, or regulated industries
  • Demonstrated people management experience, including leading investigators, analysts, or risk/compliance teams, with accountability for performance, quality, and outcomes
  • Strong working knowledge of fraud typologies, investigation methodologies, control frameworks, and regulatory expectations related to fraud prevention and claims management
  • Experience applying policies, procedures, and governance standards to complex or high‑risk cases while exercising sound judgment and decision‑making
  • Proven ability to partner with Legal, Compliance, Risk, Audit, and Business stakeholders to resolve issues and drive remediation
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