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Fraud & Claims Operations Associate

Wells Fargo

Location:
United States , Chandler

Category:
Banking

Contract Type:
Not provided

Salary:

23.08 - 33.17 USD / Hour

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Job offer has expired

Job Description:

Wells Fargo is seeking Fraud & Claims Operations Associates to join our Credit Card Operations team in Chandler, Arizona.

Job Responsibility:

Review flagged consumer credit card applications for identity verification and fraud prevention purposes
Participate in researching and examining complex transactions and referrals to prevent and detect fraud activities and policy violations with low to high risk within fraud and claims functional area
Receive direction and develop an understanding of the application types serviced by the division
Exercise judgment within defined parameters of investigative techniques to quickly and accurately decision applications
Effectively manage a pipeline of work to meet designated metrics
Receive inbound and make outbound calls as needed

Requirements:

6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Must work on-site at the location posted
Must be able to attend full duration of required training period
Must be able to attend full duration of in-office, paid training
Flexibility to adjust hours, as requested, based on business need
Ability to work additional hours as needed
This position is not eligible for Visa sponsorship
Candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future

Nice to have:

Previous experience in Credit Card operations
Knowledge and understanding of the Financial Services industry
Exposure to identity theft related fraud and claims
Ability to proactively navigate multiple computer systems, applications, and utilize search tools to find information
Systems experience to include FDR, Hogan, Prevent, CC Lending/ACAPS, Innovis, Lexus Nexis Accurint, or the equivalent
Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Knowledge and understanding of risk and compliance
Ability to prioritize work, meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
Strong telephone etiquette skills with the ability to manage both inbound and outbound calls

What we offer:

Competitive salaries
Generous benefits package

Additional Information:

Job Posted:
January 29, 2026

Expiration:
January 30, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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