Fraud & Claims Operations Associate Manager, Wells Fargo

Fraud & Claims Operations Associate Manager

Wells Fargo

Location:
India, Bengaluru

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Fraud & Claims Operations Associate Manager. In this role, responsibilities include supervising a team, ensuring proactive fraud identification and detection, process improvement, compliance with internal policies, risk controls, and government regulations, resolving escalated issues, and mentoring employees.

Job Responsibility:

Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims
Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service
Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management
Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations
Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience
Manage allocation of people and financial resources for Fraud and Claims Operations
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

2+ years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years Leadership experience

Additional Information:

Job Posted:
September 18, 2025

Expiration:
September 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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