Fraud & Claims Operations Associate Manager, Wells Fargo

Wells Fargo

Location:
India, Bengaluru

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Fraud & Claims Operations Associate Manager to supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims.

Job Responsibility:

Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims
Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service
Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management
Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations
Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience
Manage allocation of people and financial resources for Fraud and Claims Operations
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

2+ years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years Leadership experience

Nice to have:

Ability to manage a team of 15 and above
Excellent verbal, written, and interpersonal communication skills
Ability to facilitate new learning to staff as information, systems, and processes change
Ability to assess issues, make quick decisions, implement solutions, and influence change
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Excellent knowledge on MS Office (Power point, Excel)

Additional Information:

Job Posted:
July 09, 2025

Expiration:
July 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fraud & Claims Operations Associate Manager