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Fraud & Claims Operations Associate Manager

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
Philippines , Taguig City

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Wells Fargo is seeking a Fraud & Claims Operations Associate Manager. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

Job Responsibility:

  • Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims
  • Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service
  • Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management
  • Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations
  • Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
  • Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience
  • Manage allocation of people and financial resources for Fraud and Claims Operations
  • Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

  • 2+ years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years Leadership experience

Additional Information:

Job Posted:
February 23, 2026

Expiration:
February 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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