Fraud & Claims Management Quality Control Director, Wells Fargo

Wells Fargo

Location:
United States, CHANDLER ▼
CHARLOTTE

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Quality Control Director to join the Fraud & Claims Management (FCM) Quality Control team. This position will manage teams across the United States and have oversight across the India and Philippines teams and will need to develop and drive the strategy around leading an inclusive environment to ensure everyone feels like they are belonging and contributing.

Job Responsibility:

Manage 140+ staff performing key Quality Control Functions to ensure deliverables are met timely and accurately
Lead the FCM Claims Assurance Quality Control organization including developing and executing key strategic initiatives
Provide vision, set direction, and implement monitoring routines to ensure the overall risk and control environment remains sustainable
Drive the strategy for developing and enhancing performance metrics for managing the production of the FCM Quality Control organization, the performance of business partners involved in the FCM Claims lifecycle, and operational expenses related to the various operational touchpoints and processes
Perform assessments through fact finding and data requiring creative approaches to solving complex issues and develop appropriate solutions or recommendations
Partner with internal audit, IT&V, regulators, and other key stakeholders to help coordinate on testing engagements and exams

Requirements:

8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management or leadership experience

Nice to have:

Fraud and Claims Management and Operations management experience
Outstanding communication skills, both written and verbal, with experience presenting to senior leaders, regulators, auditors, and other key stakeholders
Ability to think critically, with a forward-looking approach and apply the risk fundamentals to complex scenarios
Strong track record of transformation, including experience in driving global projects which leads to change across business segments
Experience managing with data to drive performance, influence decisions, and reduce inefficiency
Ability to successfully influence and lead organizational change in a dynamic environment
Ability to build effective business partnerships with all levels of team members and to collaborate with others to identify the best possible solutions
Familiar with leading and challenging others to improve the organization
Ability to research, analyze, document, and present organizational metrics that drive business decision

Additional Information:

Job Posted:
April 25, 2025

Expiration:
May 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Fraud & Claims Management Quality Control Director