Fraud Associate Job at Douglas Scott (Birmingham)

Fraud Director

Mastercard Transaction Services (MTS) is looking for a Fraud Director to develop...

Location

United Kingdom , London

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experienced fraud professional from an international payments or transactional banking background
Exposure to a large global business and high risk markets gained over a number of years
Demonstrable experience of developing and deploying fraud frameworks, policies and procedures, together with the associated fraud management systems
Familiarity with advanced, automated, fraud management systems including the use of AI is a distinct advantage
Used to working in a matrix environment with multiple stakeholders, occasionally with competing objectives
Ability to influence senior leaders and present persuasive arguments
Deep subject matter knowledge to identify and isolate emerging fraud patterns quickly and safely
Experience of emerging markets and the particular fraud typologies applicable within is helpful
A globally recognised fraud qualification (ACFE or equivalent) is essential
Educated to degree level in a relevant discipline

Job Responsibility

Development and implementation of the MTS wide fraud framework
Completion of the MTS fraud risk assessment
Collation of an MTS fraud regulatory inventory for each entity and the development and implementation of associated controls
Completion of new product fraud risk assessments, liaison with product teams and the recommendation of suitable controls
Fraud system selection, integration and management as necessary
Fraud data analysis and interpretation into meaningful actions
Management of fraud incidents, identification of patterns and the rapid closure of control weaknesses identified
Ownership and management of the MTS fraud losses budget
Analysis of significant external frauds and regulatory findings for patterns and improvements MTS could apply
Regulatory and Industry outreach on fraud matters

Fulltime

New

Fraud Prevention Coordinator

Analyze web orders to determine the risk associated with them. Utilize fraud pre...

Location

United States , Nelsonville

Salary:

Not provided

Lehigh Outfitters, LLC

Expiration Date

Until further notice

Requirements

Associate's degree (A.A.) or equivalent from two-year College
or greater than four (4) years of related experience and/or training preferred
or equivalent combination of education and experience
Two (3) years or more of experience required working in an Accounts Receivable department and an extensive working knowledge of commonly used concepts, practices and procedures with credit and collection
Advanced level of experience in Microsoft Excel and other Microsoft Applications including Word and Outlook
Advanced experience using Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) platform systems
Advanced experience using CyberSource Business Center and Shopify platforms
Demonstrated superior communications skills, including the ability to effectively communicate information in verbal and written form to internal and external customers
Ability to read and interpret detailed instructions and correspondence
Ability to communicate technical information to nontechnical audiences

Job Responsibility

Review pending web orders to determine the risks associated with them
Use fraud prevention tools to analyze and accept or reject web orders that are considered riskier transactions
Analyze failed orders to determine if decision manager rules are performing to business needs and communicate to vendor if changes need to be made
Handle any customer chargeback disputes timely and effectively
Communicate effectively with customers, when needed, regarding their pending orders
Handle all credit card settlements and fallouts daily
Handle calls presented from the inbound phone queue
Complete weekly reconciliation of accounts that are assigned to your region
Timely review and completion of any refunds or credits back to credit cards for our consumer account base

Fulltime

Lead Fraud Operations Analyst

As the Lead Fraud Operations Analyst at Apollo, you’ll be the hands-on technical...

Location

United States

Salary:

92000.00 - 125000.00 USD / Year

Apollo.io

Expiration Date

Until further notice

Requirements

5+ years of experience in fraud operations, trust & safety, or security operations roles
Strong SQL proficiency (joins, CTEs, aggregates)
familiarity with Python and data visualization tools
Experience reviewing or debugging application code (Ruby preferred), using tools like Cursor, GitHub Copilot, or IDEs for root-cause exploration
Familiarity with payment systems (chargebacks, disputes, ACH) and the associated fraud lifecycle
Understanding of fraud detection models and risk-scoring logic
experience configuring or auditing rule-based systems
Demonstrated ability to lead investigations independently, prioritize in ambiguity, and deliver results across multiple teams
Exceptional written and verbal communication skills
capable of translating technical detail into operational action

Job Responsibility

Lead Fraud Operations and Investigations
Act as the primary escalation point for complex fraud and abuse investigations across Apollo’s ecosystem
Perform root-cause analysis of new exploit behaviors, account takeovers, transactions, and scaled abuse events using data queries (SQL, Python), system logs and testing
Conduct forensic investigations into fraud model classifications, rule bypasses, and external abuse tool behaviors
Build and maintain investigation frameworks that allow rapid detection and classification of fraud patterns
Develop and Optimize Fraud Detection Systems
Configure, tune, and evaluate rules-based and model-driven fraud detection systems (e.g., Stripe Radar, Signified, or internal models)
Collaborate with Engineering to enhance fraud detection logic and event pipelines
identify and close systemic gaps through code- or model-level feedback loops
Use Cursor or equivalent AI-assisted dev tools to review Ruby-based backend logic, reverse-engineer fraud actor patterns, and suggest mitigations

What we offer

equity
company bonus or sales commissions/bonuses
401(k) plan
at least 10 paid holidays per year, flex PTO, and parental leave
employee assistance program and wellbeing benefits
global travel coverage
life/AD&D/STD/LTD insurance
FSA/HSA and medical, dental, and vision benefits

Fulltime

Fraud SAR Ops Analyst

The Fraud Ops Analyst is an entry level position responsible for assisting in ef...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 1 - 2 years working experience in fraud risk management, detection or similar role
Demonstrates a foundational understanding of the Financial Industry and related skills
Proficient in Microsoft Office
Excellent verbal and written communication skills
Strong analytical skills

Job Responsibility

Review and refer suspicious activity associated with confirmed fraud cases and/or scam incidents or events in accordance with the Fraud Referral of Suspicious Activity Process and Procedures
Ensure all the transactions review and dispositions are completed within the stipulated turnaround time
Ensure all fraud referral transactions, including documentation and updating of system notes, are processed promptly and accurately
Escalate any concerns or issues to the Manager
Provide feedback and recommendations on the next course of action in relation to Fraud referral of suspicious activities
Monitor account refresh activity daily to ensure completion and all requirements are met
Build strong relationships with peers
Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
Impact the business directly through the quality of the tasks/services provided
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Japan

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations

Job Responsibility

Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

Fulltime

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Canada

Salary:

63000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Proficiency in both English and in French (must be able to handle technical claims discussions in French)
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience

Job Responsibility

Evaluate, investigate and resolve claims submitted across our AirCover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Financial Crimes Associate

We’re looking for a Financial Crimes Associate to join our growing Financial Cri...

Location

United States , Charlotte; Reno; San Francisco

Salary:

28.46 - 35.58 USD / Hour

Fin Capital

Expiration Date

Until further notice

Requirements

1+ years of experience related to anti-money laundering, fraud, or compliance in a financial institution or relevant law enforcement experience
Comfortable making impactful decisions in a fast paced environment
Strong problem-solving and analysis skills, combined with effective judgment and excellent oral and written communication skills
General knowledge of Fraud and / or AML operations, policies and procedures
Enthusiasm and interest in Fraud and BSA/AML compliance and related services
Ability and willingness to communicate effectively in providing Fraud and BSA/AML
Willingness to provide guidance and expertise to other staff, and to prepare clear and concise written documents
Strong organizational and time management skills

Job Responsibility

Assist in the administration of the Bank Secrecy Act and Fraud Program, with primary emphasis on transaction monitoring, fraud incidents and supporting Figure’s obligations related federal law and regulations associated with the reporting of suspicious activity or criminal activity including money laundering, potential terrorist financing, fraudulently obtained loans, and other activities related to banking and lending
Monitor assigned operational tasks and identify fraud. Minimize loss by taking action, and escalating incidents to management as appropriate. Deploy mitigation strategies as directed that balance customer satisfaction with fraud prevention
Maintain a thorough understanding of state and federal laws and regulations related to bank secrecy and anti-money laundering appropriate to the position
Evaluate customer transactions and applications using manual and automated processes for evidence of Fraud and BSA targeted acts
Escalate incidents and cases to ensure SARs and Elder Abuse Financial Abuse reports are reported within federal timeframes. Maintain compliance with the Customer Identification Program (CIP), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Office of Foreign Asset Control (OFAC) and Elder / Dependent Abuse regulations
Assist in transaction monitoring and the administration and mitigation of alerts

What we offer

25 % annual bonus target, paid quarterly
Company equity in the form of RSUs
Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement

Fulltime

Senior Manager, Internal Investigation

The Department of Investigations is a subgroup of the Global Safety & Security (...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

B.S. degree and/or relevant experience
At least 8 years of progressive Investigation or Audit experience
Identifying and analyzing case evidence before constructing an effective interview plan
Investigative interview skills within local employment law requirements
Experienced undercover investigation/project management skills
Demonstrated hotel operations/management experience
Strong operational experience in Asia Pacific including Greater China
Ability to read, write and communicate fluently in both English & Mandarin
Demonstrated investigative development skills
In-depth knowledge of Internal Investigations services

Job Responsibility

Manage or directly provide specific investigative services, projects and information
Manage outside vendors for undercover investigations
Influence internal management regarding employment actions resulting from theft, drug abuse, fraud or serious misconduct
Provide on-site closure of investigations to legally defendable conclusions
Manage or deliver technical, legal and communication requirements for covert electronic video surveillance
Access and manage process of publicly held information for due diligence analysis
Provide direct on-site unit assistance for property specific investigations
Gather and coordinate information
Provide technical expertise in investigative interviews
Respond to and support MI requests for specialized investigative direction

Fulltime

Fraud Associate

Douglas Scott

Location:
United Kingdom , Birmingham

Category:
Legal

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 24, 2025

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