Fraud and Scam Officer, Randstad

Randstad

Location:
Australia, Parramatta

Category:
Call Center

Contract Type:
Not provided

Salary:

45.00 AUD / Hour

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Job Description:

Wanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4-bank who are committed to provisioning the best service and assistance to new and existing customers. Their aim is to make a positive difference for their customers, their employees and the wider community which is at the center of everything they do.

Job Responsibility:

Play a key role in identifying, investigating, and preventing fraud and scams targeting the customers
Liaise with stakeholders - such as phone teams, branches, risk, fraud, and customers regarding their queries and following up until acceptable resolution reached for all parties concerned/involved
Effectively handle, escalate and follow-up customer queries, issues, and complaints, using judgement to resolve customer concerns on the spot
Pro-actively manage daily business activities by operating within set guidelines and governance

Requirements:

Strong written and verbal communication skills
Relationship management skills
Self / time management skills
Strong attention to detail skills
Flexibility and availability for shift work

Nice to have:

Empathy
investigating
solution driven
problem solving

What we offer:

Enjoy the flexibility of a hybrid work model and WFH opportunities
Strong potential for this to be a permanent role after a initial 12 month contract
New modern office close to public transport in Parramatta
This company has a high focus on diversity and inclusion and values the importance of unique backgrounds

Additional Information:

Job Posted:
May 31, 2025

Expiration:
June 12, 2025

Work Type:

Hybrid work

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Fraud and Scam Officer