Fraud and Loss Prevention Analyst Job at General Motors (Taguig City)

Job Description

GBS Fraud and Loss Prevention Team is responsible for assessing and mitigating potential revenue leakage and fraudulent activities encompassing OnStar services and Global Connected Customer (GCC) organization. The team oversees multiple OnStar enabled locations globally, including 3rd party provider call center sites. The role requires motivated, engaged, organized and a self-starter type of individual with strong analytic, technical and leadership skills. The candidate must demonstrate the ability to exercise a standard level of independent judgment, decision-making, accuracy, creativity and initiative.

Job Responsibility

Process assigned daily transactions within agreed service levels, meeting productivity and quality targets
Monitor accounts and transactions to identify suspicious activity, potential losses, and fraudulent behavior by advisors, members, or dealerships
Investigate and resolve billing issues, charge disputes, and payment-related escalations
validate refunds/adjustments and prevent revenue leakage
Execute fraud investigations: develop investigation plans, gather and analyze evidence and data, perform research, and present findings and recommendations to management
Maintain and follow standard operating procedures
ensure strict confidentiality of all customer information
Prepare reports and KPI packages, analyze trends, and set/track aggressive but achievable performance targets
Identify and communicate new fraud scenarios, process gaps, and improvement opportunities
support and champion continuous improvement, quality, and innovation
Work closely with supervisors, team members, and business partners to solve complex issues, implement solutions, and enhance people, process, and technology controls

Requirements

Bachelor's degree holder preferably Business, Finance or related discipline
Fluency in conversational English, both verbal and written, is required
Highly analytical, with a focus on risk detection and fraud prevention
Strong knowledge of MS Office Applications and data analytics and Business intelligence tools (i.e., KNIME, PowerBI, SQL etc.)
Fundamental understanding of credit card industry, regulatory and legal compliance, revenue management and call center processes
Has knowledge or background related to fraud, audit, business related investigations, working with US entities and individuals, cash accounting, and credit cards is an advantage
4+ years relevant experience on operations audit or fraud detection and investigation

Nice to have

Possess a very high level of integrity - ability to work with highly confidential and sensitive information
Fluency in conversational English, both verbal and written, is required
Flexible to work on nightshift, mid/day shift opportunities are minimal
Flexible to work on holidays when required
Possess a positive attitude and is highly reliable
A team player and can comprehend department priorities and contribute towards organizational goals
Attention to detail and accuracy
Strong organizational and time management skills
Highly analytical and ability to understand and solve complex/difficult issues, ability to identify potential risks
Able to learn new things quickly, adapt to a diverse environment and to changing environment
Able to work in a competitive environment
Can confidently deal with ambiguity and learn on the fly
Possess a customer centric mindset

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Fraud and Loss Prevention Analyst

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