CrawlJobs Logo
General Motors Logo General Motors · IT - Administration

Fraud and Loss Prevention Analyst

Philippines, Taguig City · Job Posted May 28, 2026
Apply Position
Job Link Share

Job Description

GBS Fraud and Loss Prevention Team is responsible for assessing and mitigating potential revenue leakage and fraudulent activities encompassing OnStar services and Global Connected Customer (GCC) organization. The team oversees multiple OnStar enabled locations globally, including 3rd party provider call center sites. The role requires motivated, engaged, organized and a self-starter type of individual with strong analytic, technical and leadership skills. The candidate must demonstrate the ability to exercise a standard level of independent judgment, decision-making, accuracy, creativity and initiative.

Job Responsibility

  • Process assigned daily transactions within agreed service levels, meeting productivity and quality targets
  • Monitor accounts and transactions to identify suspicious activity, potential losses, and fraudulent behavior by advisors, members, or dealerships
  • Investigate and resolve billing issues, charge disputes, and payment-related escalations
  • validate refunds/adjustments and prevent revenue leakage
  • Execute fraud investigations: develop investigation plans, gather and analyze evidence and data, perform research, and present findings and recommendations to management
  • Maintain and follow standard operating procedures
  • ensure strict confidentiality of all customer information
  • Prepare reports and KPI packages, analyze trends, and set/track aggressive but achievable performance targets
  • Identify and communicate new fraud scenarios, process gaps, and improvement opportunities
  • support and champion continuous improvement, quality, and innovation
  • Work closely with supervisors, team members, and business partners to solve complex issues, implement solutions, and enhance people, process, and technology controls

Requirements

  • Bachelor's degree holder preferably Business, Finance or related discipline
  • Fluency in conversational English, both verbal and written, is required
  • Highly analytical, with a focus on risk detection and fraud prevention
  • Strong knowledge of MS Office Applications and data analytics and Business intelligence tools (i.e., KNIME, PowerBI, SQL etc.)
  • Fundamental understanding of credit card industry, regulatory and legal compliance, revenue management and call center processes
  • Has knowledge or background related to fraud, audit, business related investigations, working with US entities and individuals, cash accounting, and credit cards is an advantage
  • 4+ years relevant experience on operations audit or fraud detection and investigation

Nice to have

  • Possess a very high level of integrity - ability to work with highly confidential and sensitive information
  • Fluency in conversational English, both verbal and written, is required
  • Flexible to work on nightshift, mid/day shift opportunities are minimal
  • Flexible to work on holidays when required
  • Possess a positive attitude and is highly reliable
  • A team player and can comprehend department priorities and contribute towards organizational goals
  • Attention to detail and accuracy
  • Strong organizational and time management skills
  • Highly analytical and ability to understand and solve complex/difficult issues, ability to identify potential risks
  • Able to learn new things quickly, adapt to a diverse environment and to changing environment
  • Able to work in a competitive environment
  • Can confidently deal with ambiguity and learn on the fly
  • Possess a customer centric mindset
General Motors - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Fraud and Loss Prevention Analyst

8 matching positions

Fraud Analyst

Location
Location
Tanzania, United Republic of , Dar Es Salaam
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree/Advanced Diploma in at least one of the following: IT, Technology, Engineering
  • Strong data analysis skills e.g. on SQL, PL/SQL, ACL
  • Knowledge of revenue assurance methodologies
  • Attention to Detail: Ability to focus on the lowest level of detail and assess the impact at the macro level
  • Strong analytical skills and a good grasp of forensic investigation methodologies
  • Strong mix and combination of Technical/engineering skills as well as Financial skill
Job Responsibility
Job Responsibility
  • Prepare Fraud Training Needs Analysis for Internal and External Stakeholder, conduct relevant fraud trainings, develop, and maintain knowledge, skills, and capacity
  • Drive Corporate Security Control Baseline (CSCB) results to acceptable level as indicated in the annual goal setting process
  • Perform at least Quarterly Fraud Risk Assessments (FRA). regular fraud assessment and monitoring on revenue streams, which includes Subscription Fraud
  • Perform fraud forensic analysis and investigations upon receiving alerts, tip-offs, and reports
  • Quantify and report on fraud losses, fraud loss prevented, and fraud loss recovered as part of management briefings
  • Attend Regulatory related fraud tasks
  • Continuously monitor and improve to ensure that proper fraud controls in place, valid, and effective and efficient
  • Research new fraud management methodologies and controls – ensure the same are updated on Vodacom fraud management policies, procedures, and systems
  • Support in developing and delivery of fraud awareness programmes
  • Fulltime
Read More
Arrow Right

Loss Prevention Analyst, Fraud Monitoring, Fraud Investigations & Reporting

The Fraud Monitoring Loss Prevention Analyst is responsible for conducting compr...
Location
Location
United States , St Petersburg
Salary
Salary:
Not provided
raymondjames.com Logo
Raymond James
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree (B.A.) from a four-year college or university in a related field
  • Minimum of 3-5 years’ experience in anti-fraud/anti-financial crime investigatory or analysis in the securities or financial industry
  • Knowledge of fraud typologies, detection methods, and regulatory requirements
  • Knowledge of chargeback, recoveries and representments
  • Knowledge of rules and regulations of the USA PATRIOT Act, Bank Secrecy Act, Regulation E, Reg S-ID, and any other applicable fraud-related regulatory or industry rules and guidance
  • Knowledge of broker-dealer operations, transaction methods and financial products, and financial services industry practices
  • Knowledge of principles of banking, finance and securities industries
  • Skill in identifying irregularities and red flags
  • Skill in performing critical analysis supported by clear and accurate documentation
  • Skill in drafting clear, concise, and compliant alert/case narratives and e-mails
Job Responsibility
Job Responsibility
  • Conduct end-to-end transaction analysis alert reviews for matters arising from account surveillance, fraud monitoring systems, and branch escalations
  • Apply strong knowledge of Regulation E (Reg E), including error resolution requirements, timelines, consumer protections, and documentation standards to ensure compliance in fraud and dispute handling
  • Manage recovery processes end-to-end, including executing indemnification agreements, processing representments, performing chargeback analysis, and coordinating with internal and external partners to maximize loss recovery
  • Conduct inquiries to the branch and/or other areas of the business to inform fact gathering and analysis
  • Serve as a central point of contact and drive prompt resolution of Capital Access-related fraud concerns raised by branches and clients via Loss Prevention hotline, while maintaining a high level of customer service
  • Make sound, risk-based decisions regarding potential fraud events, including determining suspicious activity, initiating recovery efforts, restricting accounts, and escalating cases when appropriate
  • Identify process inefficiencies and recommend or implement improvements to enhance fraud detection and operational effectiveness
  • Maintain up-to-date knowledge of fraud typologies, regulatory changes, and industry best practices
  • Uphold a high standard of confidentiality, integrity, and professionalism in all aspects of work
  • Stay informed on emerging fraud trends, regulatory changes, and industry best practices
  • Fulltime
Read More
Arrow Right
New

Senior Fraud Analyst

We are seeking a Senior Fraud Analyst for a long term contract opportunity in Sa...
Location
Location
United States , San Francisco
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant experience with issuer-side transaction monitoring and card authorization fraud analysis
  • Ability to build, adjust, and optimize fraud rules within decisioning platforms
  • Strong analytical skills with experience identifying fraud trends and mitigation strategies
  • Working knowledge of card authorization workflows, decline codes, and interchange concepts
  • Experience with fraud prevention tools such as Falcon, Forter, Sardine, Sift, or similar platforms
  • Background supporting issuing banks, sponsor organizations, or card programs in a fast-paced environment
Job Responsibility
Job Responsibility
  • Review flagged transactions and make real-time authorization decisions based on risk indicators
  • Develop and optimize fraud rules, thresholds, and transaction controls
  • Analyze transaction activity to identify fraud trends and prevention opportunities
  • Monitor fraud losses, approval rates, and false positives to improve performance
  • Partner cross functionally with internal teams to strengthen fraud controls and decisioning
  • Utilize fraud tools and platforms to investigate alerts and support ongoing enhancements
  • Apply knowledge of card authorization workflows, decline responses, and interchange concepts
  • Identify operational gaps and recommend scalable process improvements in a fast-paced environment
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Fraud Risk Senior Analyst, Assistant Vice President

This Fraud Risk Senior Analyst - C12 role is an integral part of the Financial C...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years previous Credit Cards related experience required
  • Proven ability to excel as a global individual contributor, demonstrating autonomy and independent judgment in a complex, international environment
  • Demonstrated experience and understanding of Visa/Mastercard Association dispute guidelines and background in 3rd party credit card fraud
  • Proficiency in the review, design, and strategic uplift of operational processes, specifically within a fraud prevention context and risk mitigation mindset
  • Proven leadership track record for leading teams and managing projects and results indirectly through other teams
  • Strong Fraud Detection background
  • Previous experience in statistical analysis with working knowledge of at least one of the following statistical software packages: SAS/SQL (preferred), SPSS, or equivalent
  • 4+ years of analytical and data mining experience preferably
  • Bachelor’s/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Guard against intelligent, adaptive perpetrators of financial crime and manage strategic risk analytical projects for Citi Retail Services portfolios, including 3D Secure and Digital Wallets space
  • Develop and implements effective Fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience
  • Proactively identifies fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions
  • Leverage customer data to build risk segmentation and mitigation strategies
  • Evaluate new tools and products that enhance risk detection and prevention
  • Act as primary interface with internal and external partners to evaluate new tools to build detection and analytical capabilities
  • Apply subject matter expertise to the prioritization and planning of projects in conjunction with fraud management policies and strategies
  • Interact with Policy, Operations, and other functional business partners to optimize business strategies
  • Ensure adherence to strict audit and control requirements
  • participate in audit related activities and assist Citi Retails Services Fraud Analytics Team Lead with completion of the audit and compliance related activities
What we offer
What we offer
  • We empower our employees to manage their financial well-being and help them plan for the future
  • Citi provides access to an array of learning and development resources to help broaden
  • Fulltime
Read More
Arrow Right

AVP - Fraud Operations Sr Analyst

The Fraud Ops Sr Analyst is a senior level positions responsible for contributin...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-7 years of relevant experience in fraud risk management, fraud analytics, or digital banking risk within a financial services or regulated environments
  • Intermediate to senior level experience in a similar position preferred
  • Strong understanding of digital banking customer journeys and online/mobile fraud typologies
  • Experience working with commercial digital fraud monitoring platforms or behavioral risk technologies e.g. Threatmetrix, BioCatch etc
  • Knowledge of Machine learning, behavioral and rule‑based fraud detection approaches
  • Experience in trend analysis and alerts in early fraud detection
  • Strong analytical skills with the ability to translate data insights into actionable monitoring recommendations
  • Effective written and verbal communication skills
  • Bachelor's degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Solve complex fraud prevention and loss control issues with significant cross-departmental and departmental impact
  • Support fraud detection and monitoring activities across digital access channels, including desktop web, mobile web, and native mobile applications
  • Monitor and analyze fraud risks associated with digital banking activity, including account takeover, social engineering and scam‑related fraud, suspicious device or session behavior, and unauthorized customer profile or payment‑related changes
  • Analyze fraud risk across multi‑step digital journeys using behavioral, device, and session‑level indicators rather than isolated transactional events
  • Develop data‑supported recommendations to improve fraud detection effectiveness and reduce unnecessary customer impact
  • Conduct post‑implementation analysis to assess strategy performance and control outcomes
  • Partner with Technology and data teams to support strategy implementation, rule changes, data feed validation, and platform optimization initiatives
  • Prepare clear and accurate reporting and analytical insights for fraud risk management and governance forums
  • Highlight material risks, emerging themes, and anomalies through structured analysis and timely escalation
  • Collaborate with fraud operations, investigations, digital product teams, technology, and data partners to support effective digital fraud risk management
  • Fulltime
Read More
Arrow Right

Fraud & AML Data Analyst

Shape the future of trust in the age of AI. At Oscilar, we're building the most ...
Location
Location
Salary
Salary:
Not provided
oscilar.com Logo
Oscilar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience as a data analyst, data scientist or a related field, with a focus on fraud prevention and/or anti-money laundering
  • Proficiency in Python and SQL
  • Knowledge of machine learning algorithms and statistical techniques, with a focus on their application in fraud detection
  • Experience working with large datasets and handling data-related challenges such as data cleaning, data quality, and data transformation and feature engineering at scale
  • Excellent analytical and problem-solving skills, with the ability to derive actionable insights from complex data
  • Strong communication skills, with the ability to explain complex concepts and findings to both technical and non-technical audiences
  • Ability to work independently and collaboratively in a fast-paced, dynamic startup environment
Job Responsibility
Job Responsibility
  • Analyze large-scale transaction, account, and behavioral datasets to identify fraud, AML, and abuse patterns across: Onboarding (synthetic identity, fake accounts, mule risk), Account activity (ATO, session hijacking, social engineering), Payments (card-not-present fraud, ACH/wire fraud, crypto typologies)
  • Develop risk segmentation, cohorts, and KPIs (fraud rate, approval rate, loss rate, false positives)
  • Evaluate rule-based and ML-driven decision strategies and quantify performance trade-offs
  • Partner with customers to: Diagnose their fraud and AML pain points, Interpret model outputs, alerts, and decision logic, Design and refine risk strategies using our platform
  • Produce customer-facing analytics, dashboards, and readouts that translate data into actionable risk decisions
  • Act as a trusted analytics advisor for customers implementing or scaling fraud programs
  • Work closely with Product and Engineering to: Define data requirements and success metrics for new features, Provide feedback on model explainability, rule tooling, and case workflows, Identify gaps in data, signals, or product capabilities based on real customer usage
  • Support experimentation (A/B tests, challenger strategies, rule tuning)
  • Contribute to internal and external documentation, including: Fraud and AML best practices, Lifecycle risk frameworks, Playbooks for onboarding, ATO, and payment fraud
  • Help shape standardized analytics and reporting frameworks across customers
What we offer
What we offer
  • Competitive salary and equity packages, including a 401k
  • Remote-first culture — work from anywhere
  • 100% Employer covered health, dental, and vision insurance with a top tier plan for you and your dependents (US)
  • Unlimited PTO policy
  • AI First company
  • both Co-Founders are engineers at heart
  • and over 50% of the company is Engineering and Product
  • Family-Friendly environment
  • Regular team events and offsites
  • Unparalleled learning and professional development opportunities
  • Fulltime
Read More
Arrow Right

Security & Risk Analyst

As a Security and Risk Analyst at SpotHero, you will be responsible for safeguar...
Location
Location
United States; Canada , Chicago; Toronto
Salary
Salary:
69600.00 - 87000.00 USD; CAD / Year
spothero.com Logo
SpotHero
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–5+ years of experience in fraud detection, risk analysis, or payments fraud within a high-volume marketplace, fintech, or e-commerce environment
  • Strong analytical skills with the ability to identify patterns and anomalies in large data sets using dashboards, fraud tools, and/or SQL for deeper pattern analysis
  • Experience working with payment processors and familiarity with chargeback workflows and evidence collection
  • Familiarity with online payment systems, account authentication, or transaction monitoring
  • Strong communication skills for sharing findings, risks, and insights with both technical and non-technical stakeholders
  • Exceptional attention to detail, accuracy in documentation, and the ability to operate independently in a fast-paced environment
  • Knowledge of PCI-DSS and other compliance standards
Job Responsibility
Job Responsibility
  • Monitor real-time transactions, user activity, and system alerts to identify emerging fraud indicators
  • Investigate suspicious transactions involving CNP fraud, account takeovers, identity misuse, discount/promo abuse, and other marketplace-specific risks
  • Apply a preventative mindset to ensure secure payments and minimize payment disputes, chargeback fees, and operational exposure
  • Analyze transaction data to identify fraud trends, behavioral anomalies, and systemic vulnerabilities
  • Propose rule adjustments, thresholds, and workflow improvements to reduce vulnerabilities and fraud losses
  • Partner with Software Security, Data, Product, Engineering, and Operations to strengthen controls and inform fraud mitigation strategies
  • Provide fraud-focused recommendations during product launches, payment flow updates, or new feature development to ensure preventive controls are embedded early
  • Contribute to the enhancement of dashboards, review queues, case management workflows, and reporting accuracy
  • Identify opportunities to automate manual review tasks and enhance detection logic
  • Maintain precise, audit-ready documentation that supports dispute evidence, compliance requirements, and internal risk governance
What we offer
What we offer
  • We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies
  • Canada: We offer Medical (prescription drug and paramedical coverage), Dental, Vision, Life Insurance, STD, and LTD
  • Flexible PTO policy and outstanding work/life balance
  • Grubhub weekly lunch stipend for in-office days (Uber Eats for Canada)
  • Udemy License and Personal Learning Budget
  • Annual parking stipend
  • The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere
  • Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all
  • Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program
  • Wellness program – a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits
  • Fulltime
Read More
Arrow Right

Fraud Analyst

A Fraud Analyst is proficient in working with large data sets utilizing mathemat...
Location
Location
United States
Salary
Salary:
Not provided
oreillyauto.com Logo
O'Reilly Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or 2+ years’ experience with data analytics
  • Ability to write and amend SQL
  • Knowledge of data mining and advanced reporting techniques
  • Statistical Analysis experience
  • Advanced level of proficiency with Microsoft Excel
  • Strong analytical and problem solving skills
  • Strong verbal and written communication skills
  • Ability to identify opportunities for improvement
  • Detail oriented and have the ability to complete tasks with minimal supervision
  • Ideal candidate will possess a passion for business intelligence, analytics and visual design
Job Responsibility
Job Responsibility
  • Development, enhance and implement new statistical analytics of various data to develop reports to effectively detect fraudulent activity and shrink
  • Review company-wide operating data in an effort to detect fraud and shrink issues
  • Communicate results of data findings from the analytics and report to the Fraud Analysis Manager and the field for investigation
  • Maintain, update and support our field with the case and audit system
  • Collaborate with the field team to investigative and research needs over the phone or email
  • Create, update and support our field with the Case and Audit system
  • Create, update and distribute various analytical fraud, shrink, and loss prevention reports
What we offer
What we offer
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth
  • Fulltime
Read More
Arrow Right