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Embark on a transformative journey as a Fraud Analyst at Barclays, where you'll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry.
Job Responsibility:
Execution of customer query support, including credit card inquires, account management and case resolution related to suspected fraud
Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud
Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies
Support teams within the business operations function as needed, including risk management, compliance, and customer care
Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities
Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilising data and technology to support the identification of areas that require improvement
Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents
To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members
Identify escalation of policy breaches as required
Take responsibility for customer service and operational execution tasks
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to
Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function
Work within well-defined procedures that may involve a variety of work routines
Demonstrate an understanding of the procedures
Evaluate and select the appropriate alternatives from defined options
Make judgements based on the analysis of factual information
Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required
Requirements:
Strong analytical skills to identify patterns, trends, and anomalies in data that may indicate fraudulent activity
Attention to detail to spot discrepancies and inconsistencies in financial records or transactions
Effective communication skills to collaborate with other team members, report findings to management, and communicate with external stakeholders
Ability to think critically and creatively to solve complex problems and identify solutions to prevent and detect fraud
Key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills
What we offer:
Competitive benefits and opportunities for career advancement
Hybrid working
Structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area