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Fraud analyst

vodafone.com Logo

Vodafone

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Location:
Romania , Bucuresti

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Fraud Analyst who will play a critical role in identifying, preventing, and mitigating actions that pose financial risks or negatively impact customer experience. This position focuses on analysing fraud risks, monitoring suspicious behaviours, and implementing preventive measures to safeguard Vodafone’s reputation and financial integrity.

Job Responsibility:

  • Monitor customer base and related services to detect suspicious fraud activities (e.g., roaming fraud, domestic fraud, AIT fraud, first-party fraud)
  • Conduct detailed analysis of fraud risk cases to confirm or dismiss fraudulent intent
  • Regularly review transactions flagged as high-risk for fraud
  • Manage clients with subscriptions, messaging services, or high data traffic at local and international levels to identify fraud risks
  • Maintain high standards in customer relations and resolve complex issues independently, except in exceptional cases
  • Identify emerging fraud behaviours and propose new prevention or resolution methods
  • Handle internal requests and complaints received via phone or email
  • Adhere to departmental procedures and company regulations, including the Code of Conduct, to take necessary actions against fraudulent activities

Requirements:

  • Proficient in Spanish (C1 level)
  • Strong command of MS Office tools
  • Excellent analytical and problem-solving skills
  • Knowledge of telecom or banking fraud control domains
  • Ability to work across multiple systems and applications
  • Strong verbal and written communication skills
  • Willingness and flexibility to work in a 24/7 environment
  • Customer-focused with the ability to create positive experiences
What we offer:
  • Hybrid way of working
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Loyalty Programme
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of a technology changing company
  • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
  • Special Paternal Program - 4 months of paid paternity leave

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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