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Barclays Logo Barclays · Banking

Fraud Analyst

India, Noida · Job Posted January 19, 2026
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Job Description

Step into a role of Fraud Analyst, where you’ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience.

Job Responsibility

  • Provision of customer service through various communication channels including chat, email and phone
  • Execution of customer service requirements to resolve more complex, specific customer needs
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement to provide recommendations for change in customer care processes
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of specific customer inquiries and issues related to the bank’s products and service
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Requirements

  • Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)
  • Handle customer requests with the support of clearly defined scripts and processes
  • Adhere to the Service Level Agreements specified by the client / process
  • May have the authority to release and verify funds across a variety of systems used by the department
  • Deal with customers and may be required to identify, log and escalate complaints and resolve queries
  • Responsible for the management of own daily workload
  • Responsible for identifying potential loss situations promptly escalating to the relevant areas
  • Adhere to organizational wide information security policies and procedures
  • Assist Team Manager / Process Expert in administration of the section
  • Adhere to quality control discipline, procedures and always checks
  • Day to day query resolution, with upward escalation of more complex queries
  • Report issues and concerns as soon as possible to seniors/ team leaders/ managers
  • Responsible for driving own performance management
  • Thorough solution of queries & identify improvements to processes
  • Maintain effective performance by being adaptable and positive
  • Knowledge of risk awareness, audit disciplines and controls
  • Differentiate the genuine customers from fraudsters using verbal and physical signs present on the account
  • Managing customers in vulnerable circumstance
  • Taking up and managing customer complaints
  • Provide supportive care to the customers who have been victim of fraud

What we offer

  • wellness rooms
  • on-site cafeterias
  • fitness centers
  • tech-equipped workstations
  • hybrid working
  • structured approach to hybrid working with fixed 'anchor' days
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