Fraud Analyst (Trust & Safety) Job at Salt (Kuala Lumpur)

Trust & Safety Operations Analyst

At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, use...

Location

United States , San Francisco

Salary:

189000.00 - 280000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

5+ years of experience in one or more of: trust & safety, fraud prevention, scam investigation, privacy/legal operations, compliance, or other risk/integrity domains ideally in a global or high-growth tech environment
Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact
Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks
Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes
Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence
Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts
Thrive in ambiguous, high-autonomy environments and balance speed with diligence
Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact

Job Responsibility

Handle and resolve high-priority cases in your area of specialization (scaled content enforcement, fraud/scams, privacy/regulatory, or emerging risks)
Perform in-depth risk evaluations and investigations using internal tools, product signals, and third-party data
Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation
Partner with cross-functional teams to design and implement world-class operational workflows, decision trees, and automation strategies
Build feedback loops from casework to inform product, engineering, and policy improvements
Develop and maintain playbooks, SOPs, macros, and knowledge resources for internal teams and vendors
Lead or contribute to cross-functional projects, from zero-to-one process builds to global operational scale-ups
Monitor operational health through case quality audits, SLA adherence, escalation accuracy, and user satisfaction metrics
Train and support vendor teams, ensuring consistent quality and alignment with OpenAI’s trust and safety standards

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Fraud & Risk Analyst

The Account & Platform Integrity team protects OpenAI’s ecosystem from fraud, im...

Location

United States , San Francisco

Salary:

252000.00 - 280000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

5+ years of experience in verifications, fraud, trust & safety, or risk investigations
Comfortable making high-impact decisions about platform access
Experience working cross-functionally with Legal, Product, Sales, and Operations
Enjoy building systems, not just running them — especially in fast-moving environments
Calm under pressure, detail-oriented, and trusted with sensitive and ambiguous cases
Thrive in environments that require judgment, speed, and accountability

Job Responsibility

Review and verify customer identities, organizations, and ownership structures
Investigate suspicious or high-risk accounts (e.g., fraud, impersonation, shell companies, abuse of API or ChatGPT access)
Evaluate documents, internal data, and third-party sources to determine legitimacy and risk
Enforce account-level actions such as approvals, restrictions, suspensions, or escalations
Serve as the case owner for complex, high-visibility verification and integrity cases
Partner with Legal, Compliance, Sales, and Support to resolve issues quickly and accurately
Handle escalations, appeals, and sensitive customer communications
Help design and improve verification workflows, fraud detection, and risk-scoring systems
Contribute to automation, tooling, and human-in-the-loop review pipelines
Identify patterns of abuse and recommend new controls or safeguards

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Global Safety Response Operations Analyst

We’re looking for experience Trust, Safety, and Risk Operations analysts who hav...

Location

United States , San Francisco

Salary:

189000.00 - 280000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations
Experience working in incident response, law enforcement response, or escalations management
Deep domain expertise in specialization area and familiarity with relevant legal, policy, and technical frameworks
Track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes
Exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence
Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts
Thrive in ambiguous, high-autonomy environments and balance speed with diligence
Comfortable with frequent context switching, managing multiple projects, and prioritizing impact

Job Responsibility

Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements
Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations
Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation
Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage
Conduct quality reviews and provide feedback to improve consistency across global teams
Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements
Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations
Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Lead Fraud Operations Analyst

As the Lead Fraud Operations Analyst at Apollo, you’ll be the hands-on technical...

Location

United States

Salary:

92000.00 - 125000.00 USD / Year

Apollo.io

Expiration Date

Until further notice

Requirements

5+ years of experience in fraud operations, trust & safety, or security operations roles
Strong SQL proficiency (joins, CTEs, aggregates)
familiarity with Python and data visualization tools
Experience reviewing or debugging application code (Ruby preferred), using tools like Cursor, GitHub Copilot, or IDEs for root-cause exploration
Familiarity with payment systems (chargebacks, disputes, ACH) and the associated fraud lifecycle
Understanding of fraud detection models and risk-scoring logic
experience configuring or auditing rule-based systems
Demonstrated ability to lead investigations independently, prioritize in ambiguity, and deliver results across multiple teams
Exceptional written and verbal communication skills
capable of translating technical detail into operational action

Job Responsibility

Lead Fraud Operations and Investigations
Act as the primary escalation point for complex fraud and abuse investigations across Apollo’s ecosystem
Perform root-cause analysis of new exploit behaviors, account takeovers, transactions, and scaled abuse events using data queries (SQL, Python), system logs and testing
Conduct forensic investigations into fraud model classifications, rule bypasses, and external abuse tool behaviors
Build and maintain investigation frameworks that allow rapid detection and classification of fraud patterns
Develop and Optimize Fraud Detection Systems
Configure, tune, and evaluate rules-based and model-driven fraud detection systems (e.g., Stripe Radar, Signified, or internal models)
Collaborate with Engineering to enhance fraud detection logic and event pipelines
identify and close systemic gaps through code- or model-level feedback loops
Use Cursor or equivalent AI-assisted dev tools to review Ruby-based backend logic, reverse-engineer fraud actor patterns, and suggest mitigations

What we offer

equity
company bonus or sales commissions/bonuses
401(k) plan
at least 10 paid holidays per year, flex PTO, and parental leave
employee assistance program and wellbeing benefits
global travel coverage
life/AD&D/STD/LTD insurance
FSA/HSA and medical, dental, and vision benefits

Fulltime

Safety Response Operations Lead

The Global Safety Response Operations Lead is a hands-on team lead who both mana...

Location

Singapore

Salary:

Not provided

OpenAI

Expiration Date

Until further notice

Requirements

5+ years in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation, or platform integrity
4+ years of people leadership or senior-level operational ownership
strong decision-maker in ambiguous, high-risk environments
communicate complex safety and risk decisions clearly and credibly
translate between frontline operations and strategic stakeholders
skilled at influencing without authority
deeply familiar with content moderation, user safety, fraud, or developer risk frameworks
use data, tooling, and automation to improve quality, efficiency, and scale
comfortable leading in a 24/7, high-pressure operational environment

Job Responsibility

Lead and coach a regional team of Safety Response Analysts
Own regional operational outcomes, including utilization, SLA adherence, backlog health, and quality benchmarks
Handle and oversee the most complex and high-risk cases
Contribute directly to frontline work (20–30%), including investigations, enforcement decisions, and regulatory or legal escalations
Partner cross-functionally with Product, Policy, Legal, Investigations, and local market teams
Drive operational excellence and continuous improvement
Identify emerging risks and trends

Fulltime

Trust and Safety Analyst

The Trust and Safety Analyst plays a key role by responding to and managing any ...

Location

Malaysia , Kuala Lumpur

Salary:

3500.00 - 4000.00 MYR / Month

Randstad

Expiration Date

March 19, 2026

Requirements

3 years experience
Strong understanding of content policy frameworks
Bachelor's Degree in related field

Job Responsibility

Liaise with both internal and external stakeholders to resolve customer queries
Proactively locate fraudulent and non-compliant advertisements and accounts
Analyse and manage events generated by the suite of detection tools
Provide continuous improvement recommendations on detection rules
Identifying fraud trends, and providing risk mitigation recommendations

What we offer

Hybrid working arrangement
Walking distance to train station

Regulatory Operations Analyst

At OpenAI, our User Operations team safeguards our products and users from legal...

Location

Ireland , Dublin

Salary:

Not provided

OpenAI

Expiration Date

Until further notice

Requirements

5+ years of experience in legal operations, regulatory compliance, or trust & safety especially in a global or high-growth tech environment
Deeply familiar with regulatory frameworks such as GDPR, CCPA, DMCA, EU AI Act, DSA/OSA
Have partnered with in-house counsel, DPOs, or external regulators on audits or escalations
Understand tiered support structures and have worked with vendor operations at scale
Bring a structured, systems-first mindset to operational governance and risk evaluation
Communicate clearly, empathetically, and effectively especially in writing responses to sensitive issues
Operate well in ambiguity and can manage multiple priorities simultaneously with speed and precision
Thrive in high-autonomy environments and hold a high bar for ownership and integrity

Job Responsibility

Handle and resolve complex user issues involving: Trust & Safety incidents
Regulatory, audit, or compliance inquiries and complaints
Intellectual property matters (e.g., copyright takedowns, ownership disputes)
AI governance and regulatory frameworks (e.g., EU AI Act, DSA/OSA)
Perform risk evaluations and investigations using internal tools, documentation, and third-party data
Act as incident manager for highly sensitive reviews requiring nuanced interpretation of legal and regulatory standards
Interface directly with Legal, Privacy, Product, and Support teams to coordinate escalations and resolution paths
Partner with Legal, Privacy, Policy, and Ops to implement world-class operational workflows for compliance and risk
Build and maintain tooling, escalation decision trees, playbooks, and knowledge articles
Contribute to vendor training and governance models, especially during transitions and ramp-up phases

Fulltime

Fraud Intelligence Analyst

Join AirCover Ops, a global team dedicated to safeguarding Airbnb’s platform int...

Location

Canada

Salary:

82000.00 - 96000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

6+ years’ experience in fraud, financial crimes, cyber-risk, intelligence, or a high-stakes investigative function
Proven ability to synthesize ambiguous data, identify complex fraud patterns, and make well-reasoned, actionable recommendations
Advanced SQL proficiency to independently analyze large datasets, plus experience (or active development) with Python
Strong investigative reporting and narrative skills for cross-functional and leadership audiences
Credibility, composure, and a proactive mindset when engaging stakeholders across disciplines and geographies
Prior exposure to fraud tooling, signal detection, or rule development highly preferred
Authorization to work globally
occasional international collaboration may be required

Job Responsibility

Lead deep-dive investigations into high-risk and multi-case fraud patterns, producing comprehensive and structured reports
Analyze large, ambiguous datasets to detect weak signals and evolving fraud threats
Develop and recommend upstream safeguards, detection triggers, and policy/process improvements based on investigative findings
Collaborate daily with Data Science, Product, Trust, Safety, and Legal teams to deploy effective countermeasures and influence platform strategy
Mentor and upskill peers through case reviews, internal training, and sharing investigative best practices
Influence high-visibility, cross-functional decisions with clear narratives, written briefs, and trend summaries

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Fraud Analyst (Trust & Safety)

Salt

Location:
Malaysia , Kuala Lumpur

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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Job Posted:January 06, 2026

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January 06, 2026