Franchisee Support Manager Job at 360 Resourcing Solutions (Macclesfield)

Franchisee Support Manager

We’re looking for a driven and proactive Franchisee Operations/Support Manager t...

Location

United Kingdom , Macclesfield

Salary:

35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in operations management within a performance-driven environment
Strong people management, coaching and influencing skills, particularly with external partners or franchisees
Demonstrable tenacity and assertiveness when managing conflict or challenging situations
Logical, strategic and solutions-focused thinker with strong problem-solving capability
Excellent written and verbal communication skills with the ability to build rapport quickly
Ability to make effective decisions under pressure while maintaining business-as-usual activity
Experience designing and delivering training content
Strong commitment to enhancing customer experience and service quality
Flexible attitude to working hours and out-of-hours support when required
Understanding of Health & Safety requirements or willingness to undergo training

Job Responsibility

Drive SLA performance and manage WIP across the network, ensuring timely service delivery and strong customer communication
Champion the 7 Steps to Customer Service and support underperforming franchises with targeted improvement plans
Act as the main contact for franchisees, resolving day-to-day operational issues and coordinating with internal teams
Support system rollouts, training, and adoption, ensuring processes align with operational needs
Deliver engaging training on customer service and operational standards, while coaching franchisees to improve performance and embed a customer-first culture
Carry out audits and performance reviews to maintain high standards, working closely with internal teams to ensure compliance, consistency, and ongoing improvement
Partner with Sales, National Accounts, and wider teams to support client retention, onboard new franchisees, and contribute to broader business initiatives

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform

Fulltime

Franchisee Support Manager

We’re looking for a driven and proactive Franchisee Operations/Support Manager t...

Location

United Kingdom , Macclesfield

Salary:

35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in operations management within a performance-driven environment
Strong people management, coaching and influencing skills, particularly with external partners or franchisees
Demonstrable tenacity and assertiveness when managing conflict or challenging situations
Logical, strategic and solutions-focused thinker with strong problem-solving capability
Excellent written and verbal communication skills with the ability to build rapport quickly
Ability to make effective decisions under pressure while maintaining business-as-usual activity
Experience designing and delivering training content
Strong commitment to enhancing customer experience and service quality
Flexible attitude to working hours and out-of-hours support when required
Understanding of Health & Safety requirements or willingness to undergo training

Job Responsibility

Drive SLA performance and manage WIP across the network, ensuring timely service delivery and strong customer communication
Champion the 7 Steps to Customer Service and support underperforming franchises with targeted improvement plans
Act as the main contact for franchisees, resolving day-to-day operational issues and coordinating with internal teams
Support system rollouts, training, and adoption, ensuring processes align with operational needs
Deliver engaging training on customer service and operational standards, while coaching franchisees to improve performance and embed a customer-first culture
Carry out audits and performance reviews to maintain high standards, working closely with internal teams to ensure compliance, consistency, and ongoing improvement
Partner with Sales, National Accounts, and wider teams to support client retention, onboard new franchisees, and contribute to broader business initiatives

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform

Fulltime

Franchisee Support Manager

We’re looking for a driven and proactive Franchisee Operations/Support Manager t...

Location

United Kingdom , Macclesfield

Salary:

35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in operations management within a performance-driven environment
Strong people management, coaching and influencing skills, particularly with external partners or franchisees
Demonstrable tenacity and assertiveness when managing conflict or challenging situations
Logical, strategic and solutions-focused thinker with strong problem-solving capability
Excellent written and verbal communication skills with the ability to build rapport quickly
Ability to make effective decisions under pressure while maintaining business-as-usual activity
Experience designing and delivering training content
Strong commitment to enhancing customer experience and service quality
Flexible attitude to working hours and out-of-hours support when required
Understanding of Health & Safety requirements or willingness to undergo training

Job Responsibility

Drive SLA performance and manage WIP across the network, ensuring timely service delivery and strong customer communication
Champion the 7 Steps to Customer Service and support underperforming franchises with targeted improvement plans
Act as the main contact for franchisees, resolving day-to-day operational issues and coordinating with internal teams
Support system rollouts, training, and adoption, ensuring processes align with operational needs
Deliver engaging training on customer service and operational standards, while coaching franchisees to improve performance and embed a customer-first culture
Carry out audits and performance reviews to maintain high standards, working closely with internal teams to ensure compliance, consistency, and ongoing improvement
Partner with Sales, National Accounts, and wider teams to support client retention, onboard new franchisees, and contribute to broader business initiatives

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform

Fulltime

Regional Support Manager

We are searching for a Regional/District Sales Manager. The position requires a ...

Location

United States , Cleveland

Salary:

Not provided

AAMCO Franchise

Expiration Date

Until further notice

Requirements

Strong Sales experience with a proven track record
In Center Management Skills
Interpersonal Skills
Experience with Multi-Unit Management
Minimum 3-5 years’ experience in a High-Volume Sales role
3-5 years oversight of a Territory/Region
Demonstrated ability to perform exceptionally under high pressure
Ability to recruit, hire, train both sales managers and sales reps
Highly competitive
History of sales growth due to your management/influence

Job Responsibility

Oversee Sales/Performance goals for each store
Perform Sales trainings to In-Store Managers
Establish strong working relationships with franchisees
Work closely with franchisees on follow-up and business development
Provide effective, on-going coaching, support and assistance to franchisees
Overall responsible for assigned region to achieve sales goals
Daily accountability of sales managers in assigned regions
Ensure branch sales managers are recruiting and hiring best sales representatives on a continual basis, and maintaining only the best performers long term
Recruiting, hiring, and training in assigned region
Continually exceed all company standards for performance in assigned region

What we offer

Base Salary + Incentives / Commissions, and Travel Expenses
Excellent Health/ Dental / Vision Plan
Paid Vacations/Paid Holidays/Paid Sick Leave
401k & Retirement Planning

Fulltime

Regional Support Manager

We are searching for a Regional/District Sales Manager. The position requires a ...

Location

United States , Baltimore

Salary:

Not provided

AAMCO Franchise

Expiration Date

Until further notice

Requirements

Minimum 3-5 years’ experience in a High-Volume Sales role
3-5 years oversight of a Territory/Region
Demonstrated ability to perform exceptionally under high pressure
Ability to recruit, hire, train both sales managers and sales reps
Highly competitive
History of sales growth due to your management/influence
Marketing and lead generation experience
Track record of building a successful sales force both representative and management
Strong Sales experience with a proven track record
In Center Management Skills

Job Responsibility

Oversee Sales/Performance goals for each store
Perform Sales trainings to In-Store Managers
Establish strong working relationships with franchisees
Work closely with franchisees on follow-up and business development
Provide effective, on-going coaching, support and assistance to franchisees
Overall responsible for assigned region to achieve sales goals
Daily accountability of sales managers in assigned regions
Ensure branch sales managers are recruiting and hiring best sales representatives on a continual basis, and maintaining only the best performers long term
Recruiting, hiring, and training in assigned region
Continually exceed all company standards for performance in assigned region

What we offer

Base Salary + Incentives / Commissions, and Travel Expenses
Excellent Health/ Dental / Vision Plan
Paid Vacations/Paid Holidays/Paid Sick Leave
401k & Retirement Planning

Fulltime

Regional Support Manager

We are searching for a Regional/District Sales Manager. The position requires a ...

Location

United States , Chicago

Salary:

Not provided

AAMCO Franchise

Expiration Date

Until further notice

Requirements

Minimum 3-5 years’ experience in a High-Volume Sales role
3-5 years oversight of a Territory/Region
Demonstrated ability to perform exceptionally under high pressure
Ability to recruit, hire, train both sales managers and sales reps
Highly competitive
History of sales growth due to your management/influence
Marketing and lead generation experience
Track record of building a successful sales force both representative and management
Strong Sales experience with a proven track record
In Center Management Skills

Job Responsibility

Oversee Sales/Performance goals for each store
Perform Sales trainings to In-Store Managers
Establish strong working relationships with franchisees
Work closely with franchisees on follow-up and business development
Provide effective, on-going coaching, support and assistance to franchisees
Overall responsible for assigned region to achieve sales goals
Daily accountability of sales managers in assigned regions
Ensure branch sales managers are recruiting and hiring best sales representatives on a continual basis, and maintaining only the best performers long term
Recruiting, hiring, and training in assigned region
Continually exceed all company standards for performance in assigned region

What we offer

Base Salary + Incentives / Commissions, and Travel Expenses
Excellent Health/ Dental / Vision Plan
Paid Vacations/Paid Holidays/Paid Sick Leave
401k & Retirement Planning

Fulltime

Digital Customer Experience Administrator

We are looking for a proactive and customer-focused Digital Customer Experience ...

Location

United Kingdom , Macclesfield

Salary:

28000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience delivering excellent customer service in a fast-paced environment
Strong organisational and problem-solving skills
Excellent verbal and written communication skills
Advanced IT skills including Microsoft Word, Excel, and PowerPoint
Experience using digital systems, customer portals, or mobile applications
Ability to analyse data and make informed operational decisions
Experience supporting or training customers, engineers, or operational teams
Ability to build strong working relationships with a variety of stakeholders
Self-motivated with the ability to work independently and use initiative
Flexible and adaptable approach to work

Job Responsibility

Delivering an exceptional customer experience for national account customers by proactively managing customer portals, monitoring operational performance, and ensuring KPI and SLA targets are achieved
Acts as a central point of contact between customers, franchisees, engineers, and internal departments
Coordinate service delivery, resolve operational issues, and maintain clear and professional communication throughout the customer journey
Support franchisees and engineers with digital systems and applications, provide training and guidance on company processes, and produce operational and performance reports to identify trends, risks, and opportunities for improvement
Focus on continuous improvement, problem-solving, and implementing solutions that enhance operational efficiency and customer satisfaction across the business

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Company Events
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support

Fulltime

Social Media Manager

The Social Media Manager is responsible for leading and executing the brand’s so...

Location

United States

Salary:

Not provided

Goldfish Swim School

Expiration Date

Until further notice

Requirements

BA in Marketing, Public Relations, Communications, or related field
Minimum 4+ years of social media marketing experience
Embrace and be guided by the Core Values of the company

Job Responsibility

Create monthly content calendars for the brand’s social media channels (Facebook, Instagram, LinkedIn, TikTok, Pinterest, and Reddit) by developing and curating engaging content
Create, schedule, and publish engaging content across all the brand-owned channels
Work closely with our Creative Team to develop and assign social media assets
Oversee daily community management for all of the brand’s social media channels to help foster positive relationships and continue building our Goldfish Swim School online community
Monitor all user-generated content in line with brand guidelines and standards
Provide support for large campaign initiatives as needed
Provide trend monitoring to stay up to date on key social media trends that are applicable to the brand to enhance our content calendars and overall strategy
Work closely with the Director of Social Media & Partnerships and our agency partner to execute on our brand influencer campaigns and initiatives
Work closely with the Director of Social Media & Partnerships and our agency partner to execute and monitor our social advocacy program
Provide support for brand partnerships alongside the Director of Social Media & Partnerships and our PR team

What we offer

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

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Franchisee Support Manager

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