CrawlJobs Logo
360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Franchisee Support Manager

United Kingdom, Macclesfield 35000.00 GBP / Year · Job Posted March 22, 2026
Apply Position
Job Link Share

Job Description

We’re looking for a driven and proactive Franchisee Operations/Support Manager to support and elevate our Metro Rod and Metro Plumb franchise network. Acting as the go-to contact for franchisees, you’ll play a key role in keeping operations running smoothly - resolving issues quickly, coordinating internal teams, and ensuring our network receives a seamless, professional support service. You’ll take ownership of network performance, driving standards across SLA delivery, WIP management, and overall operational consistency. With a strong focus on customer excellence, you’ll embed and champion our 7 Steps to Customer Service, raising the bar on communication and ensuring every customer interaction is efficient, high-quality, and right first time. In addition, you will liaise with the Head of Franchise Systems, and provide valuable operational insight & supporting system rollouts aligning with real-world franchise workflows.

Job Responsibility

  • Drive SLA performance and manage WIP across the network, ensuring timely service delivery and strong customer communication
  • Champion the 7 Steps to Customer Service and support underperforming franchises with targeted improvement plans
  • Act as the main contact for franchisees, resolving day-to-day operational issues and coordinating with internal teams
  • Support system rollouts, training, and adoption, ensuring processes align with operational needs
  • Deliver engaging training on customer service and operational standards, while coaching franchisees to improve performance and embed a customer-first culture
  • Carry out audits and performance reviews to maintain high standards, working closely with internal teams to ensure compliance, consistency, and ongoing improvement
  • Partner with Sales, National Accounts, and wider teams to support client retention, onboard new franchisees, and contribute to broader business initiatives

Requirements

  • Proven experience in operations management within a performance-driven environment
  • Strong people management, coaching and influencing skills, particularly with external partners or franchisees
  • Demonstrable tenacity and assertiveness when managing conflict or challenging situations
  • Logical, strategic and solutions-focused thinker with strong problem-solving capability
  • Excellent written and verbal communication skills with the ability to build rapport quickly
  • Ability to make effective decisions under pressure while maintaining business-as-usual activity
  • Experience designing and delivering training content
  • Strong commitment to enhancing customer experience and service quality
  • Flexible attitude to working hours and out-of-hours support when required
  • Understanding of Health & Safety requirements or willingness to undergo training
  • Willing and able to conduct regular travel to our franchise network
  • Must have a full clean UK driving license

What we offer

  • 25 days annual leave – plus bank holidays
  • Royal London, Company Pension
  • Group Life Assurance
  • Cycle to Work Scheme
  • Free Eye Tests / Subsidy for Glasses
  • Free Parking
  • Employee Assistance Programme
  • Occupational Health Support
  • Employee Discounts Platform
360 Resourcing Solutions - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Franchisee Support Manager

8 matching positions

Franchisee Support Manager

We’re looking for a driven and proactive Franchisee Operations/Support Manager t...
Location
Location
United Kingdom , Macclesfield
Salary
Salary:
35000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in operations management within a performance-driven environment
  • Strong people management, coaching and influencing skills, particularly with external partners or franchisees
  • Demonstrable tenacity and assertiveness when managing conflict or challenging situations
  • Logical, strategic and solutions-focused thinker with strong problem-solving capability
  • Excellent written and verbal communication skills with the ability to build rapport quickly
  • Ability to make effective decisions under pressure while maintaining business-as-usual activity
  • Experience designing and delivering training content
  • Strong commitment to enhancing customer experience and service quality
  • Flexible attitude to working hours and out-of-hours support when required
  • Understanding of Health & Safety requirements or willingness to undergo training
Job Responsibility
Job Responsibility
  • Drive SLA performance and manage WIP across the network, ensuring timely service delivery and strong customer communication
  • Champion the 7 Steps to Customer Service and support underperforming franchises with targeted improvement plans
  • Act as the main contact for franchisees, resolving day-to-day operational issues and coordinating with internal teams
  • Support system rollouts, training, and adoption, ensuring processes align with operational needs
  • Deliver engaging training on customer service and operational standards, while coaching franchisees to improve performance and embed a customer-first culture
  • Carry out audits and performance reviews to maintain high standards, working closely with internal teams to ensure compliance, consistency, and ongoing improvement
  • Partner with Sales, National Accounts, and wider teams to support client retention, onboard new franchisees, and contribute to broader business initiatives
What we offer
What we offer
  • 25 days annual leave – plus bank holidays
  • Royal London, Company Pension
  • Group Life Assurance
  • Cycle to Work Scheme
  • Free Eye Tests / Subsidy for Glasses
  • Free Parking
  • Employee Assistance Programme
  • Occupational Health Support
  • Employee Discounts Platform
  • Fulltime
Read More
Arrow Right

Franchisee Support Manager

We’re looking for a driven and proactive Franchisee Operations/Support Manager t...
Location
Location
United Kingdom , Macclesfield
Salary
Salary:
35000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in operations management within a performance-driven environment
  • Strong people management, coaching and influencing skills, particularly with external partners or franchisees
  • Demonstrable tenacity and assertiveness when managing conflict or challenging situations
  • Logical, strategic and solutions-focused thinker with strong problem-solving capability
  • Excellent written and verbal communication skills with the ability to build rapport quickly
  • Ability to make effective decisions under pressure while maintaining business-as-usual activity
  • Experience designing and delivering training content
  • Strong commitment to enhancing customer experience and service quality
  • Flexible attitude to working hours and out-of-hours support when required
  • Understanding of Health & Safety requirements or willingness to undergo training
Job Responsibility
Job Responsibility
  • Drive SLA performance and manage WIP across the network, ensuring timely service delivery and strong customer communication
  • Champion the 7 Steps to Customer Service and support underperforming franchises with targeted improvement plans
  • Act as the main contact for franchisees, resolving day-to-day operational issues and coordinating with internal teams
  • Support system rollouts, training, and adoption, ensuring processes align with operational needs
  • Deliver engaging training on customer service and operational standards, while coaching franchisees to improve performance and embed a customer-first culture
  • Carry out audits and performance reviews to maintain high standards, working closely with internal teams to ensure compliance, consistency, and ongoing improvement
  • Partner with Sales, National Accounts, and wider teams to support client retention, onboard new franchisees, and contribute to broader business initiatives
What we offer
What we offer
  • 25 days annual leave – plus bank holidays
  • Royal London, Company Pension
  • Group Life Assurance
  • Cycle to Work Scheme
  • Free Eye Tests / Subsidy for Glasses
  • Free Parking
  • Employee Assistance Programme
  • Occupational Health Support
  • Employee Discounts Platform
  • Fulltime
Read More
Arrow Right

Franchisee Support Manager

We’re looking for a driven and proactive Franchisee Operations/Support Manager t...
Location
Location
United Kingdom , Macclesfield
Salary
Salary:
35000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in operations management within a performance-driven environment
  • Strong people management, coaching and influencing skills, particularly with external partners or franchisees
  • Demonstrable tenacity and assertiveness when managing conflict or challenging situations
  • Logical, strategic and solutions-focused thinker with strong problem-solving capability
  • Excellent written and verbal communication skills with the ability to build rapport quickly
  • Ability to make effective decisions under pressure while maintaining business-as-usual activity
  • Experience designing and delivering training content
  • Strong commitment to enhancing customer experience and service quality
  • Flexible attitude to working hours and out-of-hours support when required
  • Understanding of Health & Safety requirements or willingness to undergo training
Job Responsibility
Job Responsibility
  • Drive SLA performance and manage WIP across the network, ensuring timely service delivery and strong customer communication
  • Champion the 7 Steps to Customer Service and support underperforming franchises with targeted improvement plans
  • Act as the main contact for franchisees, resolving day-to-day operational issues and coordinating with internal teams
  • Support system rollouts, training, and adoption, ensuring processes align with operational needs
  • Deliver engaging training on customer service and operational standards, while coaching franchisees to improve performance and embed a customer-first culture
  • Carry out audits and performance reviews to maintain high standards, working closely with internal teams to ensure compliance, consistency, and ongoing improvement
  • Partner with Sales, National Accounts, and wider teams to support client retention, onboard new franchisees, and contribute to broader business initiatives
What we offer
What we offer
  • 25 days annual leave – plus bank holidays
  • Royal London, Company Pension
  • Group Life Assurance
  • Cycle to Work Scheme
  • Free Eye Tests / Subsidy for Glasses
  • Free Parking
  • Employee Assistance Programme
  • Occupational Health Support
  • Employee Discounts Platform
  • Fulltime
Read More
Arrow Right

Regional Support Manager

We are searching for a Regional/District Sales Manager. The position requires a ...
Location
Location
United States , Cleveland
Salary
Salary:
Not provided
aamco.com Logo
AAMCO Franchise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong Sales experience with a proven track record
  • In Center Management Skills
  • Interpersonal Skills
  • Experience with Multi-Unit Management
  • Minimum 3-5 years’ experience in a High-Volume Sales role
  • 3-5 years oversight of a Territory/Region
  • Demonstrated ability to perform exceptionally under high pressure
  • Ability to recruit, hire, train both sales managers and sales reps
  • Highly competitive
  • History of sales growth due to your management/influence
Job Responsibility
Job Responsibility
  • Oversee Sales/Performance goals for each store
  • Perform Sales trainings to In-Store Managers
  • Establish strong working relationships with franchisees
  • Work closely with franchisees on follow-up and business development
  • Provide effective, on-going coaching, support and assistance to franchisees
  • Overall responsible for assigned region to achieve sales goals
  • Daily accountability of sales managers in assigned regions
  • Ensure branch sales managers are recruiting and hiring best sales representatives on a continual basis, and maintaining only the best performers long term
  • Recruiting, hiring, and training in assigned region
  • Continually exceed all company standards for performance in assigned region
What we offer
What we offer
  • Base Salary + Incentives / Commissions, and Travel Expenses
  • Excellent Health/ Dental / Vision Plan
  • Paid Vacations/Paid Holidays/Paid Sick Leave
  • 401k & Retirement Planning
  • Fulltime
Read More
Arrow Right

Regional Support Manager

We are searching for a Regional/District Sales Manager. The position requires a ...
Location
Location
United States , Baltimore
Salary
Salary:
Not provided
aamco.com Logo
AAMCO Franchise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 3-5 years’ experience in a High-Volume Sales role
  • 3-5 years oversight of a Territory/Region
  • Demonstrated ability to perform exceptionally under high pressure
  • Ability to recruit, hire, train both sales managers and sales reps
  • Highly competitive
  • History of sales growth due to your management/influence
  • Marketing and lead generation experience
  • Track record of building a successful sales force both representative and management
  • Strong Sales experience with a proven track record
  • In Center Management Skills
Job Responsibility
Job Responsibility
  • Oversee Sales/Performance goals for each store
  • Perform Sales trainings to In-Store Managers
  • Establish strong working relationships with franchisees
  • Work closely with franchisees on follow-up and business development
  • Provide effective, on-going coaching, support and assistance to franchisees
  • Overall responsible for assigned region to achieve sales goals
  • Daily accountability of sales managers in assigned regions
  • Ensure branch sales managers are recruiting and hiring best sales representatives on a continual basis, and maintaining only the best performers long term
  • Recruiting, hiring, and training in assigned region
  • Continually exceed all company standards for performance in assigned region
What we offer
What we offer
  • Base Salary + Incentives / Commissions, and Travel Expenses
  • Excellent Health/ Dental / Vision Plan
  • Paid Vacations/Paid Holidays/Paid Sick Leave
  • 401k & Retirement Planning
  • Fulltime
Read More
Arrow Right

Regional Support Manager

We are searching for a Regional/District Sales Manager. The position requires a ...
Location
Location
United States , Chicago
Salary
Salary:
Not provided
aamco.com Logo
AAMCO Franchise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 3-5 years’ experience in a High-Volume Sales role
  • 3-5 years oversight of a Territory/Region
  • Demonstrated ability to perform exceptionally under high pressure
  • Ability to recruit, hire, train both sales managers and sales reps
  • Highly competitive
  • History of sales growth due to your management/influence
  • Marketing and lead generation experience
  • Track record of building a successful sales force both representative and management
  • Strong Sales experience with a proven track record
  • In Center Management Skills
Job Responsibility
Job Responsibility
  • Oversee Sales/Performance goals for each store
  • Perform Sales trainings to In-Store Managers
  • Establish strong working relationships with franchisees
  • Work closely with franchisees on follow-up and business development
  • Provide effective, on-going coaching, support and assistance to franchisees
  • Overall responsible for assigned region to achieve sales goals
  • Daily accountability of sales managers in assigned regions
  • Ensure branch sales managers are recruiting and hiring best sales representatives on a continual basis, and maintaining only the best performers long term
  • Recruiting, hiring, and training in assigned region
  • Continually exceed all company standards for performance in assigned region
What we offer
What we offer
  • Base Salary + Incentives / Commissions, and Travel Expenses
  • Excellent Health/ Dental / Vision Plan
  • Paid Vacations/Paid Holidays/Paid Sick Leave
  • 401k & Retirement Planning
  • Fulltime
Read More
Arrow Right

Franchise Paralegal

At BCLP, we’ve built our firm on the foundations of thinking differently. Curiou...
Location
Location
United States
Salary
Salary:
90000.00 - 140000.00 USD / Year
bclplaw.com Logo
Bryan Cave Leighton Paisner LLP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in Microsoft Office and document management systems
  • Bachelor’s degree required
  • 3–7+ years of experience in franchise law, corporate law, or regulatory compliance
  • Basic knowledge of corporate governance and entity formation processes and procedures required
  • Experience in a law firm or in-house legal department supporting franchising
  • Familiarity with multi-state regulatory filings
  • Corporate Governance and/or M&A experience would be a plus
  • Experience working with external counsel and regulatory agencies
  • Detail-oriented and highly organized
  • Strong problem-solving and analytical skills
Job Responsibility
Job Responsibility
  • Prepare, update, and coordinate annual Franchise Disclosure Documents (FDDs) in compliance with FTC and state regulations
  • Assist with state franchise registrations, renewals, and exemptions
  • Track filing deadlines and ensure ongoing compliance with federal and state franchise laws
  • Maintain compliance calendars and regulatory records
  • Draft, review, and revise franchise agreements, amendments, renewals, and termination documentation
  • Support negotiation and execution of franchise-related agreements
  • Maintain executed contracts and document management systems
  • Provide support for due diligence in franchise sales, transfers, and acquisitions
  • Serve as a point of contact for franchisees regarding compliance documentation
  • Enters time and descriptions into InTapp and release daily
What we offer
What we offer
  • Annual discretionary bonus
  • Fulltime
Read More
Arrow Right

Director, Owner & Partner Relations ME & Maghreb

The Director, Owner & Partner Relations provides strategic account management to...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Over five years progressive experience in a Finance, Asset Management, Operational or a Commercial discipline is essential
  • Native of fluent Arabic language skills and French is a plus
  • Excellent communication and coordination skills
  • Experience with hotel operations, owner relations, sales/marketing/revenue, and a broad knowledge of the company’s organization and resources is preferred
  • A working understanding of financial and development opportunities is preferred, must be able to evaluate potential new owners
  • Experience evaluating business trends and developing and successfully implementing new business programs and strategies that enhance multi-unit business performance
  • Demonstrated success in evaluating risks and developing proactive strategies and plans to mitigate business issues
  • Strong ability to operate in a matrix environment and can demonstrate exceptional ability to influence key stakeholders
  • Knowledge of managing owner/franchise relationship issues is preferred
  • Strong business acumen skills that include sound knowledge of the business economics and the ability to translate that knowledge into systematic and effective account management practices
Job Responsibility
Job Responsibility
  • Effective account management of a portfolio of Owner & Partners focusing on: driving fees, ensuring brand compliance, holding owners and franchisees accountable to renovation cycle commitments, fielding initial contractual re-up conversations, and raising engagement
  • Support the continent’s growth structure by increasing Marriott’s preference with his/her portfolio of Owners & Partners
  • Support the continent’s growth by screening new operators and partnering with development for proactive and strategic franchise footprint expansion
  • Communicate and collaborate with Asset Management to ensure the company’s position is protected and enhanced during relicensing, re-ups, and/or contract changes. Take the lead in some workouts such as contract extensions or renovations
  • Support franchisees and owners with ongoing use of Marriott commercial systems, tools, and pay-to-play services and provide hands-on guidance for effective adoption of Marriott commercial programs
  • Work closely with the Regional teams (RVP, Sr Director of Ops, Sr Director of Commercial) and disciplines on performance of portfolio, identify gaps & opportunities, proactively offer Pay to Play services where needed and any escalation needs to owners and franchisees
  • Coordinate and proactively communicate as appropriate with the broader EMEA Owner and Partner Relations Organization, Legal, Commercial and LPO to ensure senior leadership is aware of situations when his/her portfolio of franchisees is at risk of breaking contractual obligations relating to design and operational standards
  • Provide strategic leadership to his/her portfolio of Owner & Partner and their hotels
  • Drive proactive engagement with Franchisee / FMC to review performance of their portfolio, escalate any challenges requiring FMC / Franchisee attention, support franchise owners in the effective use of Marriott’s commercial and operational systems, tools, and pay-to-play services to drive revenue and optimize performance, Facilitate access to commercial and operational resources and best practices, ensuring owners are empowered to achieve their business goals
  • Engage RVP / Regional teams / Disciplines on escalated issues as relevant
  • Fulltime
Read More
Arrow Right