Franchisee Support Manager

We’re looking for a driven and proactive Franchisee Operations/Support Manager to support and elevate our Metro Rod and Metro Plumb franchise network. Acting as the go-to contact for franchisees, you’ll play a key role in keeping operations running smoothly - resolving issues quickly, coordinating internal teams, and ensuring our network receives a seamless, professional support service. You’ll take ownership of network performance, driving standards across SLA delivery, WIP management, and overall operational consistency. With a strong focus on customer excellence, you’ll embed and champion our 7 Steps to Customer Service, raising the bar on communication and ensuring every customer interaction is efficient, high-quality, and right first time. In addition, you will liaise with the Head of Franchise Systems, and provide valuable operational insight & supporting system rollouts aligning with real-world franchise workflows.