Franchise Success Manager

Are you the kind of person who lights up when you help a business owner hit a new sales record? Do you thrive in the field, building real relationships with entrepreneurs and coaching them to grow? If so, we want to talk. As a Franchise Success Manager (FSM) at The Honey Baked Ham Company, you'll be the most direct, most consistent point of partnership between HBH and its franchise owners. You'll carry a portfolio of 40–50 franchise locations and show up — literally and figuratively — as their trusted business advisor, operational coach, and growth partner. This is not an audit role. This is a growth role. The best FSMs are part business consultant, part sales coach, part operations expert, and part relationship builder — all rolled into one. WHAT SUCCESS LOOKS LIKE You'll be measured by one thing above all else: your franchisees are growing. Here's what that means in practice: Sales are up — franchisees in your territory are increasing transactions, growing AUV, and outperforming prior-year benchmarks. Catering & B2B accounts are growing — your franchisees are winning corporate relationships, gifting accounts, and building catering revenue. Franchisees are profitable and understand why — P&L conversations are happening, costs are managed, and owners trust your financial coaching. Brand standards are a source of pride — locations look great, food quality is consistent, and OSAT scores reflect the HBH guest experience. Franchisees feel supported — they answer your calls, implement your ideas, and tell their peers you're the best part of being in the HBH system. Holiday windows are maximized — Easter, Thanksgiving, and Christmas are planned months ahead and executed with precision.