Franchise Commercial Operations Manager

You’ll play a pivotal, behind‑the‑scenes role in nurturing a strong, compliant, and future‑focused Franchise Programme. Reporting into the Senior Franchise Commercial Manager, you’ll lead the central operations function, thoughtfully connecting people, processes, and governance to support our Franchise Community and the wider Retail estate. This role is about enabling others to succeed. You’ll create clear, supportive frameworks—tools, playbooks, and ways of working—that help Franchise Partners confidently run their businesses, while always protecting customer trust and meeting FCA regulatory standards. You’ll work closely and collaboratively with Retail, Franchise, Risk, Compliance, Security, and Legal teams, acting as a trusted guardian of Franchise Operations.