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The future of food delivery means moving beyond simple transactions to building deep, resilient partnerships with the world’s most iconic brands. As a Franchise Account Manager, you aren’t just managing a list of accounts; you are navigating the complex, high-stakes world of global QSR giants like Starbucks, McDonald’s, and Yum! Brands. This role is for someone who thrives in the "messy middle"—where corporate strategy meets franchisee reality. You’ll need to earn trust fast, stay calm under the pressure of difficult partner conversations, and move with urgency in an environment where the answers aren’t always clear. If you are a resourceful problem-solver who takes extreme ownership of results and enjoys the challenge of influencing without authority, you’ll find a home here. We are looking for those who see ambiguity as an opportunity to build a new playbook, not a reason to wait for one.
Job Responsibility:
Navigate Complexity: Lead day-to-day interactions with key decision-makers within high-value franchise groups, balancing their local needs with global corporate brand strategies
Solve for the Real World: Employ critical thinking and grit to unblock internal roadblocks and resolve difficult partner objections, turning "no" into a path forward
Drive Strategic Growth: Pitch and secure marketing investments and product adoption by translating Uber’s complex offerings into creative, value-driven solutions for franchisees
Own the Analysis: Partner with Ops Analysts to dive into the data, uncovering the "why" behind trends and delivering meaningful insights that change how partners view their business
Lead Through Influence: Collaborate cross-functionally across marketing, product, and legal to be the voice of the merchant, ensuring our platform evolves to meet the needs of our largest partners
Execute with Discipline: Manage recurring business reviews and complex pipelines with precision, ensuring that while the environment is fast-paced, no detail is overlooked
Build Long-Term Trust: Move beyond the sale to become a strategic advisor, managing the tiny details of account health while never losing sight of the multi-year partnership vision
Requirements:
4+ years of experience, ideally in account management, consultative sales, or business development
Proficiency in using data-driven insights to influence stakeholders and measure the impact of business initiatives
Experience with Salesforce and Excel to manage pipelines and analyze performance metrics
Proven track record of managing complex partnerships and leading high-level presentations for diverse organizational levels
Bachelor's Degree
Nice to have:
Systems Thinker: Experience managing enterprise partnerships or large-scale franchise organizations, ideally within the QSR or marketplace sector
Resilient Mindset: A "go-getter" mentality with a high degree of ownership and the ability to stay adaptable in a rapidly shifting competitive landscape
Creative Negotiator: Strong negotiation and forecasting skills with an ability to craft creative deal terms that capture mutual value
Analytical Storyteller: Ability to translate complex technical concepts and data points into high-impact, actionable recommendations for executives
What we offer:
Eligible to participate in Uber's bonus program
May be offered sales bonuses & other types of comp