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Lead, manage, and develop the CSO Finance team, with full accountability for team performance, engagement, capability building, and delivery of FP&A and business-partnering support
Own work planning, prioritization, and capacity management across the CSO Finance team
Set clear expectations, goals, and success measures for team members
Provide regular coaching, feedback, and performance management
Actively build FP&A and business-partnering capability across the team
Identify skill gaps and development needs, assign stretch opportunities
Foster a high-trust, inclusive, and collaborative team culture
Serve as the primary escalation point for finance-related issues
Partner with CSO and Finance leadership to continuously align CSO Finance team priorities
Act as a trusted finance business partner to CSO managers and functional leaders
Translate CSO operating plans into financial forecasts, scenarios, and recommendations
Support decisions related to service pricing, contract economics, cost-to-serve, staffing models, and productivity initiatives
Participate in monthly and quarterly business reviews, delivering clear financial narratives
Lead preparation of annual budgets, rolling forecasts, and outlooks for CSO
Build and maintain driver-based models for key service economics
Deliver timely and accurate variance analysis
Develop and monitor KPIs and dashboards
Partner with CSO Finance, CSO leaders on headcount planning
Drive continuous improvement in CSO finance processes, tools, and reporting
Standardize models, templates, documentation, and review practices
Ensure adherence to finance policies, internal controls, and reporting requirements
Requirements:
Bachelor’s degree in finance, Accounting, Economics, or related field
At least 5 to 8 years of relevant experience in FP&A and Finance business partnering, within services, operations, or product-support environments and at least 3-5 years of people management and leadership experience
Demonstrated experience in FP&A, finance business partnering, or service/operations finance
Proven people leadership experience, including coaching, performance management, and work prioritization
Strong analytical and financial modeling skills with the ability to explain results to non-finance stakeholders
Ability to partner effectively with operational leaders and influence decisions through insight and collaboration
Nice to have:
Experience supporting service or customer support organizations (CSO, GCS, or similar)
Familiarity with service business drivers (labor utilization, parts, warranty, cost-to-serve)
Experience improving FP&A processes or standardizing reporting