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Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. Some of the world’s most forward-thinking companies - like Cursor, Raycast, and Granola - trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI. B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and any other channel you talk to customers in. The old way - slow, manual, and disconnected - no longer works.
Job Responsibility
Rebuild our data warehouse: own the architecture, schemas, and core datasets with clean pipelines and a unified event taxonomy established with Engineering
Deliver trusted, reusable data products: foundational datasets that power analytics, reporting, in-app features, and AI, anchored on a joinable customer/account spine across product, billing, and CS context
Stand up data observability: quality checks, freshness, lineage, schema drift, and incident response, so the business can trust what it sees
Own in-app reporting: ship the analytics features that help support leaders turn their data into better decisions
Enable self-serve: evolve our data layer, dashboards, and documentation so every team can run their own analysis without a ticket
Lay the retrieval layer behind our AI agent's customer context
Partner across the company: work with GTM, CX, Product, and Engineering to translate questions into scalable models and datasets
Requirements
Have built modern analytics stacks end-to-end (warehouse, transformations, semantic layer, governance) from zero, ideally more than once
Are strong with SQL, BigQuery, and dbt/Dataform
Have experience building user-facing analytics or AI retrieval layers using real-time data platforms (e.g., Tinybird, ClickHouse)
Care about data quality, trust, and reusability as much as shipping speed
Take initiative and measure your work by end-user impact, not elegant abstractions
Communicate clearly and build alignment without heavy process
What we offer
Competitive salary and generous option grant on employee-friendly terms
Team-wide offsites (two global offsites per year plus team-based offsites)
Generous time off (35 days annual leave including public holidays)
First Friday of the quarter off (4 extra days off a year)
Private Health Insurance (100% employee coverage, dental and vision, life insurance)
$100 Monthly Wellness Credit
$1000 WFH stipend (one-time for remote joiners)
Retirement Planning (UK and Ireland: Employer matching up to 5%