Founding Customer Success Job at Vitalize (San Francisco)

Customer Success Manager

As a Mid-Market Customer Success Manager (CSM), you’ll own relationships across ...

Location

United States

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

3-5 years of Industry experience or B2B SaaS experience, ideally in an early-stage high growth organization, personally working with a book of business of 40-100 accounts
Relationship Management: Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints
Escalation Management: Effectively solve ad-hoc customer escalations as needed, interacting with Customer Support, Onboarding and Product to see issues through from start to finish
Stakeholder alignment: Ability to assess customers' organizational structure to drive value
Self-motivated: Provide proactive outreach and service to assigned book of business
Detail-oriented: Highly organized and systematic, ensuring all issues are managed to completion and leaving things better than they were found
Data-driven: Utilize metrics and objective measurements to assess customer success and improvement opportunities
Customer Centric: Provide excellent customer experience and be obsessed with providing a positive experience throughout the customer journey

Job Responsibility

Own a defined/ named book of 40-60 Mid Market accounts, building long term partnerships and acting as the primary Tekmetric coach and strategic advisor
Drive customer results through proactive engagement and success planning
Partner cross functionally with Onboarding, Support, Product, and Sales to ensure a seamless customer journey
Travel to our Multi-Shop Organization (MSO) customers, as needed
Assist in building processes and assets that enable Tekmetric to scale the Customer Success organization
Proactively identify and mitigate churn, seeking assistance internally as needed
Build and cultivate consultative customer relationships with business stakeholders and Onboarding teams to ensure strong product usage and adoption of new product capabilities by customers
Track and monitor all customer issues and requests through resolution, ensuring customers are updated regularly
Ability to identify and effectively communicate trends impacting the assigned book of business
Represent the voice of your customers in driving product development based on customer issues, requests and feedback

What we offer

Flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Up to $60/month toward fitness, mental health, or wellness

Fulltime

Customer Success Manager

We're expanding our Post-Sales team in Hyderabad and looking for experienced Cus...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

5+ years of consulting, services, customer success, or account management experience, directly managing customers and customer relationships
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions.
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.
Loves to learn about sophisticated technical products and to understand the intricacies of how they work.
A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.

Job Responsibility

Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention.
Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals.
Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth.
Develop account maps, identifying key players, and understanding customer’s businesses via 10k and other publicly available information.
Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement.
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals
in the event of key customer stakeholder turnover, you seek and build replacement relationships.
Collaborate with your Account Management partners on account strategy and execution.
Identify expansion and upsell opportunities to drive revenue growthIdentify and position add-on services to support customers in achieving their business outcomes and maximizing ROI
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teamsKey

Fulltime

Customer Success Manager

We are looking for an experienced Customer Success Manager to join our Post-Sale...

Location

United Kingdom , London

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
3-5 years of consulting, services, customer success, or account management experience
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships
Excited about the ways products can be used to accelerate business goals
Loves to learn about sophisticated technical products and to understand the intricacies of how they work
A teammate with a high level of integrity and a desire to assist your team

Job Responsibility

Customer Relationship Ownership: Serve as the face and voice of Highspot to customers in your portfolio
Deeply understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement
Manage relationships with solution owners to drive product usage and engagement
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels
Strategic Account Planning: Collaborate with customers to develop a mutual value plan
Analyze your portfolio, identify risks and opportunities, and prioritize for impact
Collaborate with your Account Management partners in the event of renewal risk
You will be responsible for identifying expansion opportunities
Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges
Value Realization: Help customers realize the full value of the Highspot platform

What we offer

Competitive compensation including equity
Flexible Leave Balance
Holiday week off between Christmas and New Year
Private medical insurance for you and your dependents
4 x death in service benefit
Income protection insurance
Company social events throughout the year
Meaningfully contribute to a compelling vision
Quarterly Recharge Fridays (paid days off for mental health recharge)
Access to Coaches and Therapists through Modern Health

Fulltime

Founding Value Consultant

Intercom is seeking a Founding Value Consultant to elevate how we quantify, arti...

Location

United States , San Francisco

Salary:

251325.00 - 300194.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

5+ years in value consulting, management consulting, sales engineering, or a similar role, ideally in SaaS with AI experience
Strong understanding of financial modeling, ROI analysis, and executive communication
Clear, concise communicator who can simplify complex ideas for senior audiences
Experience working with cross-functional teams, especially Sales, Customer Success, and Product Marketing
Curiosity about how AI is reshaping customer support—and a desire to help companies adopt it in practical, measurable ways

Job Responsibility

Leading Strategic Value Engagements
Run discovery sessions and workshops with prospective and existing customers to surface priorities, quantify metrics that matter, and build compelling business cases
Craft ROI analyses, TCO comparisons, and scenario-based models that accelerate sales cycles and increase deal size
Participate in executive meetings to deliver clear, credible value narratives that resonate from operational stakeholders to the C-suite
Value Realization & Impact Tracking
Develop frameworks to benchmark adoption KPIs and measure ROI post-implementation
Partner with Sales and Customer Success to embed value planning into onboarding, QBRs, and renewal conversations
Create a library of customer outcomes and success stories to amplify Fin’s impact
Report on the impact of Value Engineering initiatives internally, providing insights and data to inform strategic decision-making
Collect and analyze case studies with measurable ROI metrics, mapping them to our ROI models

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Founding Enterprise Customer Success Manager

PermitFlow is redefining how America builds. We’re an applied AI company serving...

Location

United States

Salary:

160000.00 - 210000.00 USD / Year

PermitFlow

Expiration Date

Until further notice

Requirements

5+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements
Proven ability to leverage product usage data to uncover actionable insights that drive customer success and demonstrate the value and ROI of the partnership
You bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment
You’re excited to work alongside top technical talent to help automate a massive and antiquated industry, and consistently use AI to enhance your own workflows

Job Responsibility

B2B Enterprise Ownership: Own a high-value book of business across onboarding, retention, renewals, and expansion
Drive Onboarding and Implementation: Orchestrate the customer journey from day 1 to ensure time to value is as efficient as possible
Strategic Partnership & Stakeholder Mapping: Build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success
Success Strategy & Advocacy: Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists
AI-Driven Product Innovation: Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions
Proactive Risk and Retention Management: Leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention
Scale Customer Success: Bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks

What we offer

Competitive salary and meaningful equity in a high-growth company
Comprehensive medical, dental, and vision coverage
Flexible PTO and paid family leave
Home office & equipment stipend
Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
In-Office Lunch & Dinner Provided
Offers Equity
Offers Bonus

Fulltime

New

Founding Customer Success Manager, APAC

Cresta is expanding its global footprint and establishing its Customer Success p...

Location

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

4–6 years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS
Experience managing complex, high-value customer relationships with executive stakeholders
Strong ability to translate data, product capabilities, and outcomes into clear business value narratives
Comfort working autonomously in ambiguous environments and building processes from scratch
Excellent written and verbal communication skills, including executive-level presentations and QBR facilitation
Strong organizational skills with the ability to manage multiple accounts, stakeholders, and priorities across time zones

Job Responsibility

Own the end-to-end customer lifecycle for APAC accounts, from onboarding through renewal and expansion
Act as the primary trusted advisor for customers, aligning Cresta’s capabilities to customer business objectives
Develop and execute success plans that clearly define outcomes, milestones, and measurable value
Establish Customer Success best practices for the region, including engagement cadence, success planning, and escalation paths
Design and continuously improve the APAC customer journey to accelerate time to value and product adoption
Identify friction points and regional nuances that impact onboarding, adoption, or retention
Build repeatable onboarding frameworks and customer engagement models that scale across accounts
Ensure customers are enabled to become increasingly self-sufficient over time
Own renewals for APAC customers, proactively managing risk and ensuring value is clearly demonstrated
Partner with Sales to identify and support expansion opportunities, including upsell and cross-sell motions

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Paid parental leave for all new parents welcoming a new child
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
20 days of vacation time to promote a healthy work-life blend
Base + Bonus + Equity

New

Founding Customer Success Manager

You’ll be the first boots on the ground in Nory’s US expansion, initially leadin...

Location

United States , New York

Salary:

Not provided

Nory

Expiration Date

Until further notice

Requirements

Startup mindset: thrive in fast-paced, early-stage environments, move quickly, take initiative, comfortable with ambiguous environments, multitask effectively, remain calm under pressure
SaaS Customer Success experience: 5 to 8 years of experience in Customer Success or Account Management within SaaS, working with MM customers, managing a portfolio of 50+
Hospitality background: experience working with hospitality or restaurant clients
Exceptional project management: able to manage multiple workstreams, coordinate cross-functional teams, and deliver exceptional time to value and successful product adoption outcomes
Commercial impact (NRR and expansion): owned renewals and upsells, consistently met or exceeded NRR targets, customer-first mindset
Customer value driver: obsess over delivering value for customers, understanding their strategies, building and delivering aligned success plans, ensuring value is clearly articulated
Champion Development: work to develop Champions at all levels of customer organisations
Communication and stakeholder management: communicate clearly and confidently, building strong relationships with stakeholders at all levels, acting as a trusted advisor
Drive to build: experience building and refining standard operating procedures and scalable processes that improve customer experience and internal efficiency
Data-driven decision making: strong data literacy, using health scores, CRM insights, and usage metrics to prioritise efforts and proactively manage risk and growth opportunities

Job Responsibility

Lead onboarding: Manage the full customer journey from pre-sales through to rollout
Ensure successful adoption: Understanding customer strategy, educating on best practice and ensuring that projects are delivered in a way that enables long term product adoption and success
Deliver world class projects: Ensure world class project & stakeholder management, minimising time to value and ensuring fantastic customer experience
Manage a portfolio of 40-60 SMB & MM customers across US
Own expansion and renewals for your portfolio - hitting and exceeding NRR goals, driving customer advocacy, satisfaction, and long-term loyalty
Build success plans aligned to your customers strategy, delivering, driving & clearly articulating value, ensuring every one of your customers gets the maximum from Nory
Developing Champions at all levels in your accounts
Act as the primary point of contact for your accounts – quickly resolving issues, ensuring high satisfaction, and maintaining momentum
Build and refine standard operating procedures (SOPs) to help your customers get the most out of Nory
Monitor customer health and product usage to spot risks and upsell opportunities early

What we offer

Competitive salary range
Meaningful equity with standard 4-year vesting and 1-year cliff
Private health, dental, and vision insurance
401k with company match up to 4%
20 days paid time off, plus public holidays
12 weeks paid parental leave for birthing parent, and 4 weeks of paid leave for non-birthing parent
$1,000 annual personal development budget + quarterly book budget
$250 home office workspace budget
Frequent travel to London and Dublin and regular offsites & socials

Fulltime

New

Founding Customer Success Manager

Krea is building next-generation AI creative tools for artists, designers, and s...

Location

United States , San Francisco

Salary:

Not provided

Krea

Expiration Date

Until further notice

Requirements

Experience in Customer Success or Account Management
A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
Strong understanding of creative workflows
Product-focused mindset, with experience in onboarding and implementation
Strong communication and interpersonal skills - you’re great at building and maintaining relationships
Proactive, ownership-driven attitude and comfort working in an early-stage environment

Job Responsibility

Own post-sale customer success: onboarding, adoption, renewals, and expansion
Help customers integrate Krea into their creative workflows and daily work
Drive product adoption across our core customer profiles
Communicate new feature and product updates (we ship weekly)
Track usage and customer signals to help customers get more value
Identify expansion opportunities and support renewals and upsells
Share customer feedback with the product and marketing teams and help shape what we build

What we offer

Openness to sponsoring international candidates (STEM OPT, OPT, H-1B, O-1, E-3)
The chance to work closely with a world-class team shaping the future of AI creative tools
High impact and ownership as a founding member of the CS function
Competitive compensation (75th percentile of market) with meaningful equity

Fulltime

Founding Customer Success

Vitalize

Location:
United States , San Francisco

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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Location:United States , San Francisco

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Additional Information:

Job Posted:February 21, 2026

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