Founding Customer Success Job at Vitalize (San Francisco)

Founding Customer Success Manager

As our founding Customer Success hire, you'll build our customer success functio...

Location

United States , San Francisco

Salary:

110000.00 - 170000.00 USD / Year

Reducto

Expiration Date

Until further notice

Requirements

You’ve worked with Enterprise clients in consulting for 4+ years
You’re familiar with ML/AI infrastructure or developer tools
You have a technical background or strong interest in AI/ML

Job Responsibility

Managing a portfolio of enterprise customers from implementation through expansion
Conducting regular business reviews and maintaining strong relationships with key stakeholders
Monitoring customer health metrics and proactively addressing potential issues
Creating and executing customer success playbooks for different customer segments
Building our customer success function from the ground up
Establishing processes for onboarding, training, and ongoing customer engagement
Creating scalable customer enablement content and documentation
Partnering with Product and Engineering to represent the voice of the customer

What we offer

Unlimited PTO
Lunch: Receive a free lunch to eat with your teammates daily at the office
Reimbursed Transportation: Provide us with your receipts and we’ll take care of the costs
Insurance: Generous health insurance covering medical, dental, and vision
Health and Wellness Budget: We provide up to $150/mo reimbursement for health and wellness spending, such as gym memberships, fitness classes, or similar
Parental Leave: Work with us to build a leave schedule that works for you and your family
401k + 4% company match

Fulltime

Founding Customer Success Manager

Krea is building next-generation AI creative tools for artists, designers, and s...

Location

United States , San Francisco

Salary:

Not provided

Krea

Expiration Date

Until further notice

Requirements

Experience in Customer Success or Account Management
A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
Strong understanding of creative workflows
Product-focused mindset, with experience in onboarding and implementation
Strong communication and interpersonal skills - you’re great at building and maintaining relationships
Proactive, ownership-driven attitude and comfort working in an early-stage environment

Job Responsibility

Own post-sale customer success: onboarding, adoption, renewals, and expansion
Help customers integrate Krea into their creative workflows and daily work
Drive product adoption across our core customer profiles
Communicate new feature and product updates (we ship weekly)
Track usage and customer signals to help customers get more value
Identify expansion opportunities and support renewals and upsells
Share customer feedback with the product and marketing teams and help shape what we build

What we offer

Openness to sponsoring international candidates (STEM OPT, OPT, H-1B, O-1, E-3)
The chance to work closely with a world-class team shaping the future of AI creative tools
High impact and ownership as a founding member of the CS function
Competitive compensation (75th percentile of market) with meaningful equity

Fulltime

Founding Customer Success Manager

You’ll be the first boots on the ground in Nory’s US expansion, initially leadin...

Location

United States , New York

Salary:

Not provided

Nory

Expiration Date

Until further notice

Requirements

Startup mindset: thrive in fast-paced, early-stage environments, move quickly, take initiative, comfortable with ambiguous environments, multitask effectively, remain calm under pressure
SaaS Customer Success experience: 5 to 8 years of experience in Customer Success or Account Management within SaaS, working with MM customers, managing a portfolio of 50+
Hospitality background: experience working with hospitality or restaurant clients
Exceptional project management: able to manage multiple workstreams, coordinate cross-functional teams, and deliver exceptional time to value and successful product adoption outcomes
Commercial impact (NRR and expansion): owned renewals and upsells, consistently met or exceeded NRR targets, customer-first mindset
Customer value driver: obsess over delivering value for customers, understanding their strategies, building and delivering aligned success plans, ensuring value is clearly articulated
Champion Development: work to develop Champions at all levels of customer organisations
Communication and stakeholder management: communicate clearly and confidently, building strong relationships with stakeholders at all levels, acting as a trusted advisor
Drive to build: experience building and refining standard operating procedures and scalable processes that improve customer experience and internal efficiency
Data-driven decision making: strong data literacy, using health scores, CRM insights, and usage metrics to prioritise efforts and proactively manage risk and growth opportunities

Job Responsibility

Lead onboarding: Manage the full customer journey from pre-sales through to rollout
Ensure successful adoption: Understanding customer strategy, educating on best practice and ensuring that projects are delivered in a way that enables long term product adoption and success
Deliver world class projects: Ensure world class project & stakeholder management, minimising time to value and ensuring fantastic customer experience
Manage a portfolio of 40-60 SMB & MM customers across US
Own expansion and renewals for your portfolio - hitting and exceeding NRR goals, driving customer advocacy, satisfaction, and long-term loyalty
Build success plans aligned to your customers strategy, delivering, driving & clearly articulating value, ensuring every one of your customers gets the maximum from Nory
Developing Champions at all levels in your accounts
Act as the primary point of contact for your accounts – quickly resolving issues, ensuring high satisfaction, and maintaining momentum
Build and refine standard operating procedures (SOPs) to help your customers get the most out of Nory
Monitor customer health and product usage to spot risks and upsell opportunities early

What we offer

Competitive salary range
Meaningful equity with standard 4-year vesting and 1-year cliff
Private health, dental, and vision insurance
401k with company match up to 4%
20 days paid time off, plus public holidays
12 weeks paid parental leave for birthing parent, and 4 weeks of paid leave for non-birthing parent
$1,000 annual personal development budget + quarterly book budget
$250 home office workspace budget
Frequent travel to London and Dublin and regular offsites & socials

Fulltime

Founding Customer Success Manager, APAC

Cresta is expanding its global footprint and establishing its Customer Success p...

Location

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

4–6 years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS
Experience managing complex, high-value customer relationships with executive stakeholders
Strong ability to translate data, product capabilities, and outcomes into clear business value narratives
Comfort working autonomously in ambiguous environments and building processes from scratch
Excellent written and verbal communication skills, including executive-level presentations and QBR facilitation
Strong organizational skills with the ability to manage multiple accounts, stakeholders, and priorities across time zones

Job Responsibility

Own the end-to-end customer lifecycle for APAC accounts, from onboarding through renewal and expansion
Act as the primary trusted advisor for customers, aligning Cresta’s capabilities to customer business objectives
Develop and execute success plans that clearly define outcomes, milestones, and measurable value
Establish Customer Success best practices for the region, including engagement cadence, success planning, and escalation paths
Design and continuously improve the APAC customer journey to accelerate time to value and product adoption
Identify friction points and regional nuances that impact onboarding, adoption, or retention
Build repeatable onboarding frameworks and customer engagement models that scale across accounts
Ensure customers are enabled to become increasingly self-sufficient over time
Own renewals for APAC customers, proactively managing risk and ensuring value is clearly demonstrated
Partner with Sales to identify and support expansion opportunities, including upsell and cross-sell motions

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Paid parental leave for all new parents welcoming a new child
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
20 days of vacation time to promote a healthy work-life blend
Base + Bonus + Equity

Founding Enterprise Customer Success Manager

PermitFlow is redefining how America builds. We’re an applied AI company serving...

Location

United States

Salary:

160000.00 - 210000.00 USD / Year

PermitFlow

Expiration Date

Until further notice

Requirements

5+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements
Proven ability to leverage product usage data to uncover actionable insights that drive customer success and demonstrate the value and ROI of the partnership
You bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment
You’re excited to work alongside top technical talent to help automate a massive and antiquated industry, and consistently use AI to enhance your own workflows

Job Responsibility

B2B Enterprise Ownership: Own a high-value book of business across onboarding, retention, renewals, and expansion
Drive Onboarding and Implementation: Orchestrate the customer journey from day 1 to ensure time to value is as efficient as possible
Strategic Partnership & Stakeholder Mapping: Build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success
Success Strategy & Advocacy: Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists
AI-Driven Product Innovation: Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions
Proactive Risk and Retention Management: Leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention
Scale Customer Success: Bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks

What we offer

Competitive salary and meaningful equity in a high-growth company
Comprehensive medical, dental, and vision coverage
Flexible PTO and paid family leave
Home office & equipment stipend
Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
In-Office Lunch & Dinner Provided
Offers Equity
Offers Bonus

Fulltime

Customer Success Manager, Mid-Market

We are looking for an experienced Customer Success Manager to join our Post-Sale...

Location

Canada

Salary:

73500.00 - 108500.00 CAD / Year

Highspot

Expiration Date

Until further notice

Requirements

Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
3-5 years of consulting, services, customer success, or account management experience
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships
Excited about the ways products can be used to accelerate business goals
Loves to learn about sophisticated technical products and to understand the intricacies of how they work
A teammate with a high level of integrity and a desire to assist your team

Job Responsibility

Customer Relationship Ownership: Serve as the face and voice of Highspot to customers
Deeply understand your customer’s needs
Manage relationships with solution owners
Multi-thread to any stakeholder you need to engage
Strategic Account Planning: Collaborate with customers to develop a mutual value plan
Analyze your portfolio, identify risks and opportunities
Collaborate with your Account Management partners in the event of renewal risk
Identify expansion opportunities
Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services
Value Realization: Help customers realize the full value of the Highspot platform

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
Flexible PTO
Generous Holiday Schedule + 5 Days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
Flexible work schedules
Access to Coaches and Therapists through Modern Health
2 Volunteer days per year
Employees are eligible to receive stock options

Fulltime

Fleet Supervisor

Do you take pride in doing things right the first time? Looking for a stable job...

Location

United States , Ayer

Salary:

70000.00 - 80000.00 USD / Year

The Catania Oils

Expiration Date

Until further notice

Requirements

Minimum of five (5) Years of experience within the Logistics field or experience that includes heavy equipment and fleet management
Bachelor's degree from a recognized college or university is preferred
Basic knowledge of Microsoft office, Word and Excel
Experience in working with different technology and systems
Ability to themselves and others, through delivering results with integrity and in a responsible and consistent manner
Skilled in building and maintaining relationships built on trust, both internally and externally
Strong organizational skills
Possess a wealth of knowledge, insight, and willingness to continuously learn and utilize the resources/perspectives available to them for improved productivity through innovation.
Able to work on multiple tasks
Thorough knowledge of principles, practices, tools, equipment and materials for vehicle and equipment maintenance and fleet management

Job Responsibility

Directly supervises day-to-day operations of the Catania Fleet
Assesses risk and safety issues to ensure safety of the fleet team and equipment
Directly supervises CDL and Yard drivers to ensure they execute and adhere to strict schedules and pickup/delivery commitments
Through utilization of company provided tools, monitors performance of direct reports to ensure a high level of customer service takes place
Assists with recording data related to established KPI, and research root causes as needed
Assists management and HR with effective recruitment of quality drivers for the fleet and yard roles
Effectively writes and conducts performance appraisals for direct reports and works with management and HR to develop appropriate training plans and performance improvement for direct reports
Collaborates with other departments on cross-department initiatives that drive company success
Registering and licensing of all vehicles
Maintain detailed records of vehicle service and inspections

What we offer

Be part of a company that values teamwork, respect, and continuous improvement
Work in a culture that blends tradition with innovation
Make a real impact in a company that's committed to sustainability and quality
We offer competitive pay and benefits

Fulltime

Principal Engineer Software (Prisma AIRS Backend)

With Prisma AIRS, Palo Alto Networks is building the world's most comprehensive ...

Location

United States , Seattle

Salary:

147000.00 - 237500.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

8 +/- years of experience working as a back-end engineer
Expertise in at least one strongly typed programming language (Go (preferred!), or Java, C#, C++) or modern Python (type hints, Pydantic, etc)
Experience in designing large distributed system and web services in the cloud
Experience writing comprehensive unit and end-to-end tests
Hands-on experience with SQL/NoSQL based databases
Prior On call troubleshooting abilities. Isolate issues found during testing and verify bug fixes once they are resolved

Job Responsibility

Collaborate with product managers, frontend software engineers, product designers, and infrastructure software engineers to ensure the success of the Prisma AIRS organization
Design and build innovative and solid products to ensure our customers can use AI securely
Own new features/functionality from start to finish. Participate in all phases of the product development cycle, from definition, design, through implementation and test. Ensure that applications are production-ready, scalable, and reliable
Design, build, and operate production security services
Develop expertise in new technologies

What we offer

restricted stock units
bonus

Fulltime

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Founding Customer Success

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