Founding Customer Experience Lead Job at Odin (London)

Ai Customer Engineering Customer Co-validation Lead

AMD is seeking a highly skilled Customer Co‑Validation Lead (SMTS) to drive cust...

Location

Malaysia , Penang

Salary:

Not provided

AMD

Expiration Date

Until further notice

Requirements

Deep experience with Linux, OS/kernel/driver stacks, ROCm or CUDA-like environments, and GPU/CPU/NIC integration
Strong background in multi-node / rack-scale validation, orchestration, virtualization (KVM, VMware, Hyper-V), and manageability (Redfish/BMC/AMC)
Skilled in system-level debug across firmware, software, hardware, and automation layers
Expertise in test plan architecture, debug methodologies, and multi-domain system validation
Comfortable leading technical discussions with senior customer engineers and decision-makers
Proficiency with Python or similar scripting for automation
Exceptional communication skills, both technical and customer-facing
Experience with customer co-validation, data center cluster deployment or AI performance tuning is a strong plus
Familiarity with AI concepts, frameworks, or applications
Bachelor's or Master's in Computer Engineering, Computer Science, Electronics, Electrical Engineering, or similar discipline

Job Responsibility

Lead Customer Co-Validation Strategy, execution, engagements involving AI performance and GPU software stack issues and develop joint validation plans
Own the technical relationship for system-level co-validation with strategic customers
Drive execution of co-validation cycles across single-node, multi-node, rack-scale, and clusters systems
Ensure AMD and customer test coverage is complementary, efficient, and aligned to shared deployment goals
Lead cross-domain debug spanning GPU, CPU, NIC, BMC/AMC, firmware, ROCm, OS, virtualization, orchestration, libraries, drivers, AI software stack and customer automation frameworks
Reproduce, root-cause, and validate issues found during co-validation, guiding engineering teams toward fixes
Translate co-validation learnings into improvements for AMD tools, SVM (System Validation Manual), test content, and platform collateral
Provide structured customer-facing readiness signals and guidance to support deployment decisions
Generate co-validation artifacts: test reports, risk assessments, gap analysis, and proposed enhancements
Work closely with cross functional engineering teams to ensure coherence between AMD deliverables and customer needs

Fulltime

Founding Customer Success Manager

You’ll be the first boots on the ground in Nory’s US expansion, initially leadin...

Location

United States , New York

Salary:

Not provided

Nory

Expiration Date

Until further notice

Requirements

Startup mindset: thrive in fast-paced, early-stage environments, move quickly, take initiative, comfortable with ambiguous environments, multitask effectively, remain calm under pressure
SaaS Customer Success experience: 5 to 8 years of experience in Customer Success or Account Management within SaaS, working with MM customers, managing a portfolio of 50+
Hospitality background: experience working with hospitality or restaurant clients
Exceptional project management: able to manage multiple workstreams, coordinate cross-functional teams, and deliver exceptional time to value and successful product adoption outcomes
Commercial impact (NRR and expansion): owned renewals and upsells, consistently met or exceeded NRR targets, customer-first mindset
Customer value driver: obsess over delivering value for customers, understanding their strategies, building and delivering aligned success plans, ensuring value is clearly articulated
Champion Development: work to develop Champions at all levels of customer organisations
Communication and stakeholder management: communicate clearly and confidently, building strong relationships with stakeholders at all levels, acting as a trusted advisor
Drive to build: experience building and refining standard operating procedures and scalable processes that improve customer experience and internal efficiency
Data-driven decision making: strong data literacy, using health scores, CRM insights, and usage metrics to prioritise efforts and proactively manage risk and growth opportunities

Job Responsibility

Lead onboarding: Manage the full customer journey from pre-sales through to rollout
Ensure successful adoption: Understanding customer strategy, educating on best practice and ensuring that projects are delivered in a way that enables long term product adoption and success
Deliver world class projects: Ensure world class project & stakeholder management, minimising time to value and ensuring fantastic customer experience
Manage a portfolio of 40-60 SMB & MM customers across US
Own expansion and renewals for your portfolio - hitting and exceeding NRR goals, driving customer advocacy, satisfaction, and long-term loyalty
Build success plans aligned to your customers strategy, delivering, driving & clearly articulating value, ensuring every one of your customers gets the maximum from Nory
Developing Champions at all levels in your accounts
Act as the primary point of contact for your accounts – quickly resolving issues, ensuring high satisfaction, and maintaining momentum
Build and refine standard operating procedures (SOPs) to help your customers get the most out of Nory
Monitor customer health and product usage to spot risks and upsell opportunities early

What we offer

Competitive salary range
Meaningful equity with standard 4-year vesting and 1-year cliff
Private health, dental, and vision insurance
401k with company match up to 4%
20 days paid time off, plus public holidays
12 weeks paid parental leave for birthing parent, and 4 weeks of paid leave for non-birthing parent
$1,000 annual personal development budget + quarterly book budget
$250 home office workspace budget
Frequent travel to London and Dublin and regular offsites & socials

Fulltime

Founding Customer Success Manager, APAC

Cresta is expanding its global footprint and establishing its Customer Success p...

Location

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

4–6 years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS
Experience managing complex, high-value customer relationships with executive stakeholders
Strong ability to translate data, product capabilities, and outcomes into clear business value narratives
Comfort working autonomously in ambiguous environments and building processes from scratch
Excellent written and verbal communication skills, including executive-level presentations and QBR facilitation
Strong organizational skills with the ability to manage multiple accounts, stakeholders, and priorities across time zones

Job Responsibility

Own the end-to-end customer lifecycle for APAC accounts, from onboarding through renewal and expansion
Act as the primary trusted advisor for customers, aligning Cresta’s capabilities to customer business objectives
Develop and execute success plans that clearly define outcomes, milestones, and measurable value
Establish Customer Success best practices for the region, including engagement cadence, success planning, and escalation paths
Design and continuously improve the APAC customer journey to accelerate time to value and product adoption
Identify friction points and regional nuances that impact onboarding, adoption, or retention
Build repeatable onboarding frameworks and customer engagement models that scale across accounts
Ensure customers are enabled to become increasingly self-sufficient over time
Own renewals for APAC customers, proactively managing risk and ensuring value is clearly demonstrated
Partner with Sales to identify and support expansion opportunities, including upsell and cross-sell motions

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Paid parental leave for all new parents welcoming a new child
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
20 days of vacation time to promote a healthy work-life blend
Base + Bonus + Equity

Founding Growth Lead

Founding Growth & GTM Lead to design and scale Odin’s commercial engine. This is...

Location

United Kingdom , London

Salary:

100000.00 - 120000.00 GBP / Year

Odin

Expiration Date

Until further notice

Requirements

High-agency operator with strong commercial instinct, product-mindedness and systems thinking
Takes ownership and thrives in uncertainty
Comfort running complex sales and marketing systems
Ability to understand problems and improve them quickly & deliberately
Intensely curious, methodical and scientific in approach to growth
Clear commercial judgement
Structured thinking in complex, ambiguous environments
Excellent problem solving
Speed & bias for action
Fluency with modern GTM tooling and AI

Job Responsibility

Own the 'growth loop' that maximises conversion of prospects & existing customers into new revenue
Growth Hacking: ideate, test and improve product-led growth loops
Bottleneck hunt: diagnose where revenue is getting stuck and unblock it
Build Repeatable Sales Systems: Measure & maximise conversion to revenue, and reduce cycle time
Own our sales data: Own & drive CRM integrity, forecasting accuracy and clear performance visibility

What we offer

Private health insurance (Vitality)
Paid sick leave including support for pregnancy loss and fertility treatments
Access to Spill for mental health support
£1,000 annual budget for health, therapy or fitness
Enhanced maternity, adoption, paternity and partner leave
4% employer pension contribution with salary sacrifice options
25 days annual leave, 2 wellness days and flexible bank holidays (33 days total)
Up to 6 weeks per year working from anywhere globally
Birthday Leave: An additional day of leave

Fulltime

Founding GTM Lead

Prime Intellect is building the open superintelligence stack - from frontier age...

Location

United States , San Francisco

Salary:

Not provided

Prime Intellect

Expiration Date

Until further notice

Requirements

Proven experience leading GTM strategies for AI/ML products, with a deep understanding of the competitive landscape
Expertise in translating complex technical concepts into clear, impactful messaging for both technical and non-technical audiences
A track record of building and nurturing partnerships that drive growth and adoption within the AI/ML ecosystem
Strong communication and leadership skills, with demonstrated success in aligning teams to execute strategic initiatives
Familiarity with tools like LinkedIn, HubSpot, and industry-standard AI/ML tools and platforms
Deep understanding of sales technology stacks and revenue operations
Strong analytical mindset with experience in sales performance optimization and forecasting
Experience in building customer success frameworks and measuring customer value metrics

Job Responsibility

Identify and nurture high-value leads through targeted prospecting and inbound/outbound strategies
Develop and execute GTM strategies to launch and scale our decentralized training platform in key U.S. and European markets
Build strategic partnerships with industry leaders, including cloud providers and AI tool developers, to expand our ecosystem
Refine and communicate our unique value proposition to diverse audiences, from technical teams to business leaders
Lead the creation of compelling sales and marketing materials such as case studies, white papers, and customer success stories
Collaborate closely with marketing and engineering teams to align product features with market needs and feedback
Drive comprehensive revenue strategy targeting upper-mid market and enterprise clients ($100k+ ACV), while maintaining efficient velocity for smaller deals ($10k-$100k)
Build and execute Prime Intellect's complete sales playbook, including methodologies, processes, and best practices
Design and launch a hybrid SDR program incorporating in-house teams, third-party partners, and AI agent capabilities
Implement sales technology stack and CRM architecture to enable data-driven decision making

What we offer

Competitive compensation, including equity incentives, aligning your success with the growth and impact of Prime Intellect
Flexible work arrangements, with the option to work remotely or in-person at our offices in San Francisco
Visa sponsorship and relocation assistance for international candidates
Quarterly team off-sites, hackathons, conferences and learning opportunities
Opportunity to work with a talented, hard-working and mission-driven team, united by a shared passion for leveraging technology to accelerate science and AI

Fulltime

Founding GTM Lead, VC - (Platform & Partnerships)

We’re hiring a Founding GTM Lead to expand Odin’s presence, credibility and reve...

Location

United Kingdom , London

Salary:

100000.00 - 120000.00 GBP / Year

Odin

Expiration Date

Until further notice

Requirements

A high-agency operator with strong commercial instincts and exceptional relationship judgement
You like to take ownership and accountability for outcomes
You thrive in uncertainty and enjoy operating autonomously
Comfort operating directly with senior partners, operators and capital allocators is essential
Gravitas, clarity of communication and credibility in conversation matter more than current title
Background matters less than capability
The right profile may be: GTM or Commercial Leader
VC Platform or Ecosystem Operator
Strategic Partnerships Lead
Commercial Founder or Country Launcher

Job Responsibility

Drive Revenue in Priority Markets: Carry and hit a meaningful ARR target while building and converting relationships with VC and PE firms in the UK, Middle East and US
Build & Curate our community: Deepen Odin’s presence through high-signal events, strategic partnerships and deliberate relationship-building
Be the Commercial Face of Odin: trusted by senior partners, back-office teams and founders
Launch New Markets: Establish Odin as a credible operator with a focus on excellent customer experience in priority geographies, including the US
Close Lighthouse Customers: Personally win high-trust, high-signal accounts that compound reputation and drive further demand
Feed Market Insight Internally: Translate ICP feedback into better positioning, better GTM and new product insights

What we offer

Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support
Wellness: £1,000 annual budget for health, therapy or fitness
Parental Leave: Enhanced maternity, adoption, paternity and partner leave
Pension: 4% employer contribution with salary sacrifice options
Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total)
Work From Anywhere: Up to 6 weeks per year working from anywhere globally
Birthday Leave: An additional day of leave

Fulltime

Founding Product Marketing Lead

ABOUT US Recruitics Talent Intelligence and Acquisition Platform unites data, A...

Location

United States , New York

Salary:

100000.00 - 130000.00 USD / Year

Recruitics

Expiration Date

Until further notice

Requirements

5+ years in Product Marketing, GTM Strategy, or Strategic Marketing within B2B SaaS, HR tech, martech, or related enterprise technology sectors
Experience leading or supporting a meaningful company or category repositioning effort
Strong executive communication, storytelling, and competitive positioning skills
Comfort operating in ambiguity and building structure where it does not yet exist

Job Responsibility

Define and lead Recruitics' market positioning as an AI-native recruitment infrastructure and platform technology
Build and manage the foundational messaging, narrative architecture, and competitive positioning for the company and product portfolio
Lead go-to-market initiatives bringing together cross-functional teams and delivering collateral creation, sales enablement, and overall project management for launches
Establish scalable AI-powered workflows for competitive intelligence, market monitoring, messaging iteration, win/loss analysis, and customer insight
Help build the product marketing function, operating model, and cross-functional processes from the ground up

What we offer

Competitive salaries with growth incentives
Comprehensive health, dental, and vision insurance
#AnywhereAugust - We support remote work experiences to expand perspectives and personal growth
15 Vacation Days, 5 Flex Days, 5 Sick Days, and remote work options year-round
Fully paid parental leave for both parents
Summer Fridays from Memorial Day to Labor Day
Winter Recess between Christmas and New Years
Commuter and Parking Benefits through Wage Works
Eligible to contribute to your 401(K) Retirement Plan after six (6) months of employment
Employee Assistance Programs to support your day to day

Fulltime

Founding Growth Marketing Lead

Founding Growth Marketing Lead role at Omnea, an AI-native platform reinventing ...

Location

United Kingdom , London

Salary:

Not provided

Omnea

Expiration Date

Until further notice

Requirements

7+ years of experience in growth, demand generation and marketing in a B2B SaaS environment, ideally with enterprise buyers
Experience working closely with Sales, sitting in pipeline meetings, and building campaigns that turn awareness into SQLs and revenue
Track record of running frequent, end-to-end experiments and quantifying their revenue impact
Full-stack, hands-on growth marketer capable of writing copy, building and optimizing landing pages, running paid campaigns, analyzing performance, running experiments, and managing tools and systems
Fluency in modern growth tooling (Clay, AI workflows, micro-automations)
Data-driven and metrics-obsessed with conversion rates, attribution, pipeline velocity, intent signals, and CAC
Outstanding communicator able to simplify complex ideas, craft sharp messaging, and understand campaign psychology
Ambitious, hard-working with natural GTM instincts and sharp commercial intuition
Think like an engineer: build systems, run structured experiments, automate workflows, and scale what works

Job Responsibility

Build Omnea's growth engine and scale across Europe & the US
Architect and operate full-funnel motion, driving awareness, intent, and pipeline through experimentation
Partner closely with commercial associates and sales to accelerate path from awareness to revenue
Own the market's discovery, understanding, and engagement with Omnea
Take responsibility for digital ecosystem (website, paid channels, landing pages, SEO, email, content activation) and turn awareness into pipeline
Run fast, monthly experimentation cycles prioritizing velocity, automation, and data
Focus on high-impact acquisition and sales-cycle acceleration work (ads, outbound support, AI tools, Clay workflows, landing pages, rapid testing)
Support stuck deals with targeted nurture, gifting, and engagement mechanisms
Work cross-functionally with Sales, Product, and Customer to bring market insights into business
Play active role in shaping Omnea's market presence through events, customer stories, partnerships

What we offer

Variable compensation directly tied to revenue impact and pipeline engagement
Potential to build out own team
No limits to growth in meritocracy

Fulltime

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Founding Customer Experience Lead

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