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First US Account Manager to join Omnea’s customer team. Reinventing how enterprise businesses operate, starting with procurement. AI-native platform connects every person, step, and system so buying is fast, safe, and efficient. $7B+ untapped market. 10x’d ARR to double-digit millions in 18 months. Trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. 4th fastest growing startup in Europe. Team previously scaled Tessian. Raised $75M from Khosla Ventures, Insight Partners, and Accel.
Job Responsibility:
Own expansion quotas and renewal outcomes for the scaling customer base
Own the relationship with customers throughout the entire customer lifecycle
Ensure customers get meaningful value from Omnea
Drive renewals, expansion and upsell opportunities
Become a trusted advisor & partner to customers & stakeholders
Be the voice of the customer internally
Support & champion US customers in their journey with Omnea
Deliver long-term customer value in every interaction
Build lasting relationships through consistent engagement
Act as product expert and trusted & strategic advisor
Own retention and churn outcomes
Proactively drive renewal conversations and multi-year contract extensions
Mitigate customer concerns, reduce churn, enhance customer satisfaction and retention
Own Net Revenue Retention targets
Identify & close expansion opportunities
Proactively nurture customer accounts
Identify advocates and expand customer community
Develop and implement proactive initiatives to increase customer adoption and engagement
Form a pod with a Solutions & Implementation Lead
Partner with teams across the company (Product, Marketing, Sales)
Integrate and align retention & expansion strategies
Translate customer insights into actionable feedback
Help strategically guide the direction of the product