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Founding Account Manager

United States, New York 180000.00 - 260000.00 USD / Year · Job Posted February 21, 2026
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Job Description

First US Account Manager to join Omnea’s customer team. Reinventing how enterprise businesses operate, starting with procurement. AI-native platform connects every person, step, and system so buying is fast, safe, and efficient. $7B+ untapped market. 10x’d ARR to double-digit millions in 18 months. Trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. 4th fastest growing startup in Europe. Team previously scaled Tessian. Raised $75M from Khosla Ventures, Insight Partners, and Accel.

Job Responsibility

  • Own expansion quotas and renewal outcomes for the scaling customer base
  • Own the relationship with customers throughout the entire customer lifecycle
  • Ensure customers get meaningful value from Omnea
  • Drive renewals, expansion and upsell opportunities
  • Become a trusted advisor & partner to customers & stakeholders
  • Be the voice of the customer internally
  • Support & champion US customers in their journey with Omnea
  • Deliver long-term customer value in every interaction
  • Build lasting relationships through consistent engagement
  • Act as product expert and trusted & strategic advisor
  • Own retention and churn outcomes
  • Proactively drive renewal conversations and multi-year contract extensions
  • Mitigate customer concerns, reduce churn, enhance customer satisfaction and retention
  • Own Net Revenue Retention targets
  • Identify & close expansion opportunities
  • Proactively nurture customer accounts
  • Identify advocates and expand customer community
  • Develop and implement proactive initiatives to increase customer adoption and engagement
  • Form a pod with a Solutions & Implementation Lead
  • Partner with teams across the company (Product, Marketing, Sales)
  • Integrate and align retention & expansion strategies
  • Translate customer insights into actionable feedback
  • Help strategically guide the direction of the product
  • Define Customer Account Management & Success playbooks

Requirements

  • 5-7 years of experience succeeding in a B2B SaaS commercial role
  • Consistent top performance in a team
  • Track record of exceptional performance in academia, work, sport, or sales
  • Strong commercial intuition and gravitas to sell to senior leadership (e.g., CFOs, CIOs)
  • Outstanding communicator (verbal, written, presenting)
  • Ability to rapidly understand complex products
  • Outcomes-focused with a bias to action
  • Proactive and craves accountability
  • Able to ruthlessly prioritise, highly organised, efficient, and autonomous
  • Ambitious, competitive, and career-driven
  • Empathetic, reliable, collaborative with minimal ego

Nice to have

  • Entrepreneurial mindset
  • Experience building a business
  • Ability to simplify complex problems and translate them into next steps

What we offer

  • Offers Equity
  • Offers Commission

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