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First Account Manager to join Omnea's customer team, owning expansion quotas and renewal outcomes for rapidly scaling customer base, building the function, and having a massively accelerated career trajectory. Role involves managing largest and most strategic customers, ensuring they get meaningful value, driving renewals and expansion, and becoming a trusted advisor. Joining at a pivotal time after $50M Series B funding, with 5x revenue growth and tripled customer base in the past year.
Job Responsibility:
Own expansion quotas and renewal outcomes for scaling customer base
Own relationship with customers throughout entire lifecycle
Ensure customers get meaningful value from Omnea
Drive renewals, expansion and upsell opportunities
Become a trusted advisor & partner to customers & stakeholders
Be the voice of the customer internally
Support & champion customers in their journey with Omnea
Deliver long-term customer value in every interaction
Build lasting relationships through consistent engagement
Act as product expert and strategic advisor
Own retention and churn outcomes
Proactively drive renewal conversations and multi-year contract extensions
Mitigate customer concerns and reduce churn
Own Net Revenue Retention targets
Identify & close expansion opportunities
Nurture customer accounts and deepen product understanding
Identify advocates and expand customer community
Develop proactive initiatives to increase customer adoption and engagement