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Forward Deployment Engineer

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Dialpad

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The primary purpose of our Forward Deployed Engineering team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into production-ready, high-impact Agentic AI systems, driving business outcomes. FDEs will act as the company's most technically fluent business consultants and the customer's most trusted AI architects.

Job Responsibility:

  • Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems
  • Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions
  • The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services, and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations and post-sales deployments
  • You don't just sell the vision, you build the capability that validates the investment
  • Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field
  • Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development
  • AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to integrate our platform
  • Guide customers on production-grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full-stack systems that bring AI to life
  • Agentic AI Design: Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements
  • Author multi-step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework

Requirements:

  • 4+ years of experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, high-touch Sales Engineering, Solutions Architecture, or technical consulting for SaaS/AI products
  • Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks
  • Proficiency in Python, Go, JS/TS, plus hands-on experience with LLM frameworks
  • Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive
  • You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines
  • Contributor to a dynamic team culture, focused on high-growth industry innovation, team collaboration, customer success, and having fun
What we offer:
  • Competitive salary
  • Comprehensive benefits
  • Real opportunities for growth
  • Cutting-edge AI tools
  • Robust training program
  • Inclusive offices
  • Vibrant environment to cultivate collaboration and connection
  • Exceptional culture repeatedly recognized as a Great Place to Work

Additional Information:

Job Posted:
April 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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