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Etched Logo Etched · IT - Software Development

Forward Deployed Systems Engineer

United States, San Jose 150000.00 - 240000.00 USD / Year · Job Posted February 18, 2026
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Job Description

As a Forward Deployed Systems Engineer (Datacenter), you will work hands-on in large-scale datacenter environments to bring up, validate, and debug Etched accelerator-based systems. You’ll own customer deployment execution end-to-end, solve complex hardware/software/networking issues under real-world constraints, and build the tooling and processes that make deployments scalable and repeatable.

Job Responsibility

  • Technical problem solving & diagnostics
  • Drive deployments with customers and internal teams to identify risks and establish success criteria
  • Debug and resolve system-level issues across hardware, firmware, drivers, Linux OS, and networking stacks
  • Perform root-cause analysis on field issues and partner with internal engineering teams to reproduce issues and ship fixes
  • Build and maintain diagnostics, monitoring/telemetry, and dashboards to improve visibility into system health
  • Firmware & system updates
  • Coordinate firmware updates, hotfixes, and configuration changes to improve reliability and unblock customer deployments
  • Manage update rollouts with minimal downtime and clear communication to customers and internal teams
  • Documentation & knowledge management
  • Create and maintain deployment runbooks, escalation playbooks, known-issues documentation, and field service guides
  • Capture structured learnings from deployments and convert them into repeatable processes
  • Cross-functional collaboration
  • Partner with firmware/software/hardware engineering teams to drive reliability improvements
  • Collaborate with Deployment, RMA, Sustaining Engineering, and Support teams to ensure smooth handoffs and long-term supportability
  • Process improvement & scaling
  • Improve deployment workflows, metrics, and best practices to reduce deployment risk, time, and cost
  • Identify patterns across deployments and drive process/tooling improvements that scale across customers

Requirements

  • Bachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering, or a related field (or equivalent practical experience)
  • Experience supporting datacenter customers in systems, networking, AI infrastructure, or field engineering roles
  • Deep experience with Linux/Unix installation, configuration, debugging, and performance tuning
  • Strong networking fundamentals including TCP/IP, RDMA, and low-latency Ethernet
  • Hands-on experience with high-speed networking such as 100GbE / 400GbE
  • Strong ability to diagnose performance and integration issues across hardware + OS + networking layers
  • BMC experience, telemetry/monitoring systems, RMA/failure analysis exposure
  • Travel up to 30% to customer sites for deployments, on-site debugging, and launch support

What we offer

  • Medical, dental, and vision packages with generous premium coverage
  • $500 per month credit for waiving medical benefits
  • Housing subsidy of $2k per month for those living within walking distance of the office
  • Relocation support for those moving to San Jose (Santana Row)
  • Various wellness benefits covering fitness, mental health, and more
  • Daily lunch + dinner in our office
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