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Intercom Logo Intercom · IT - Software Development

Forward Deployed Software Engineer

United Kingdom, London · Job Posted January 31, 2026
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Job Description

Over the past twelve months, we’ve seen rapidly growing demand for Software Engineers who thrive at the intersection of deep technical work, customer impact, and product strategy. As Intercom’s AI Agent for Customer Service, Fin, becomes mission-critical for our most strategic customers, we’re building a team of Forward Deployed Software Engineers to help bridge the gap between customer needs and product innovation. As a Forward Deployed Software Engineer, you’ll work hands-on with some of Intercom’s most strategic customers, partnering closely with our R&D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation — helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real-world environments.

Job Responsibility

  • Drive adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities
  • Embed deeply with strategic customers to understand their business challenges and technical requirements
  • Work hands-on with customers’ technical teams as a trusted technical expert
  • Collaborate closely with Sales, Success, and Product teams
  • Contribute to the evolution of the Forward Deployed Software Engineering function

Requirements

  • Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics
  • Experience building a SaaS product with real-world usage
  • Interest in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures
  • Strong cross-functional collaboration skills
  • Strong coder with deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.)
  • Able to prototype and ship software quickly
  • Proficient in using and writing REST APIs
  • Strong communicator
  • Willing to travel and work on-site with customers

Nice to have

Bonus points for former founders or early startup engineers

What we offer

  • Competitive salary and equity
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance
  • Comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave
  • 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • Secure bike storage
  • MacBooks are our standard
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