Forward Deployed Product Manager, Enterprise Job at Scale (New York)

Forward Deployed Product Manager

The ideal Forward Deployed Product Manager (FDPM) candidate is a customer obsess...

Location

United States , San Mateo

Salary:

170000.00 - 240000.00 USD / Year

Fireworks AI

Expiration Date

Until further notice

Requirements

Strong technical background (CS/EECE background and/or production level development experience) or technical product management experience
Intimate familiarity with LLMs, fine-tuning, model inference, agents etc.
2 - 5+ years of experience in products for software engineers
Strong customer interaction skills, deep customer success focus
Ability to communicate highly technical concepts to all kinds of audiences including the latest AI developments
Focus on driving outcomes, not just technical milestones
Ability to navigate complex customer/technical scenarios and come up with creative solutions

Job Responsibility

Engage directly with customers from fast-moving startups to large enterprises, to identify use cases and convert interest into long-term usage and expansion
Define and propose tailored solutions and proof-of-concepts (POCs) that demonstrate the value of Fireworks’ platform in real customer environments
Lead onboarding and implementation efforts, including fine-tuning workflows, latency benchmarks, API integration, and infrastructure alignment
Act as a trusted technical advisor to customers, helping shape their GenAI strategy using Fireworks infrastructure
Translate customer insights into structured product definition, identifying common themes and high-leverage feature requests
Collaborate closely with engineering and applied ML teams to align customer needs with technical roadmap
Drive execution of product development, ensuring that new products land successfully with customers
Oversee Fireworks roadmap, ensuring that reflects customer needs

What we offer

Meaningful equity in a fast-growing startup
Competitive salary
Comprehensive benefits package

Fulltime

Staff Forward Deployed Product Manager

Demand is surging for product managers who can partner hands-on with our most st...

Location

United States , San Francisco

Salary:

220500.00 - 245000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

Customer centricity: Deep customer empathy with a strong bias for action
Communication: Ability to speak to different audiences with clarity and impact
Technical fluency: Ability to talk about modern tech stack, from APIs and SaaS infrastructure to LLMs and low-code tooling
Strong cross-functional collaboration: Ability to understand and navigate organizational boundaries
Navigating Ambiguity: Thrive in ambiguous, fast-changing environments
Operational rigor: Highly organized, structured in approach

Job Responsibility

Partner directly with customers to design, deploy, and scale Fin AI Agent for their business
Understand their goals, business challenges and technical requirements in detail
Prepare and present demos, as well as pitch Fin
Hands on configuration of Fin to meet their needs
Identify and solve blockers to implementation
Act as an AI expert, providing them with insight to achieve outstanding results with Fin
Collaborate closely with Sales, Success, and Product teams
Translate frontline insights into scalable product features
Develop repeatable playbooks and deployment patterns
Contribute to and evolve the Forward Deployed Product Management function within Intercom

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

Senior Manager, Forward-Deployed Data Science

The Research, Analytics & Data Science (RAD) team at Intercom uses data and insi...

Location

Ireland; United Kingdom , Dublin; London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Proven ability to drive strategic, data-driven outcomes in complex, real-world business environments - ideally in customer-facing or enterprise contexts
Strong leadership in ambiguous, high-stakes environments - able to set strategy, prioritize, and guide a team through fast-evolving challenges and opportunities
Deep customer empathy and executive communication skills, with the ability to influence senior stakeholders, guide AI adoption strategy, and simplify complexity
Track record of building and scaling technical solutions using AI/ML, especially in areas like LLM applications, conversational AI, or intelligent automation
Strong SQL and fluency in Python/R, with experience applying analytical, statistical, and AI/ML techniques to business problems
Experience evaluating and deploying LLM-driven or conversational AI systems, including measurement frameworks and reliability assessments
Demonstrated ability to prototype quickly, balancing rigor with speed to accelerate customer outcomes

Job Responsibility

Drive the adoption of Fin by helping customers automate and scale their support operations
Embed with strategic customers to understand their support workflows, data, and business challenges - to identify and implement opportunities where AI can deliver measurable impact
Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin
Partner closely with Sales, Success, and Product to deliver seamless customer experiences and successful deployments, and to create feedback loops that shape product development
Use AI to prototype, test, and scale data-driven solutions, building tools that make us faster and more effective in driving Fin adoption and customer impact

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Cycle-to-Work Scheme
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Forward Deployed Engineer (AI Agent)

At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agent...

Location

Canada

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
3+ years of experience in software development, AI/ML engineering, or system integration
Proficiency in Python and Golang, with the ability to write clean, efficient code
Familiarity with AI/ML concepts
Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred
Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG)
Hands-on experience of building such a system is strongly preferred
Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring)
Hands-on experience with integrating systems via APIs, webhooks, and data pipelines
Excellent communication and project management skills

Job Responsibility

Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools
Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration
Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments
Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions
Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives
Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery
Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings
Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI
Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage
Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning

What we offer

We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Paid parental leave to support you and your family
Monthly Health & Wellness allowance
Work from home office stipend to help you succeed in a remote environment
Lunch reimbursement for in-office employees
PTO: 3 weeks in Canada

Fulltime

Forward Deployed Engineer (AI Agent)

At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agent...

Location

United States

Salary:

150000.00 - 250000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
3+ years of experience in software development, AI/ML engineering, or system integration
Proficiency in Python and Golang
Familiarity with AI/ML concepts
Hands-on experience with large language models (LLMs) and prompt engineering techniques are strongly preferred
Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG)
Hands-on experience of building such a system is strongly preferred
Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring)
Hands-on experience with integrating systems via APIs, webhooks, and data pipelines
Excellent communication and project management skills

Job Responsibility

Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools
Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration
Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments
Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions
Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives
Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery
Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings
Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI
Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage
Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO
Paid parental leave for all new parents welcoming a new child
Retirement savings plan
Remote work setup budget
Monthly wellness and communication stipend
In-office meal program and commuter benefits provided for onsite employees
Equity

Fulltime

Product Manager, Agents

Define, build, and scale AI agent–powered solutions for Harvey’s most strategic ...

Location

United States , New York

Salary:

178500.00 - 241500.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

8+ years of work experience
Background in professional services (legal, consulting, banking, or adjacent fields) with experience operating in complex, high-stakes workflows
3+ years of product management experience or closely related roles (e.g., solutions, forward deployed engineering, product consulting)
Experience working in B2B or enterprise environments, ideally with AI, automation, or workflow tooling
Demonstrated ability to ship and iterate on enterprise-grade software or high-complexity solutions
Executive presence and a customer obsession mindset
Strong strategic thinking paired with detail orientation
Ability to communicate both qualitatively and quantitatively
strong command of structuring ambiguous problem spaces
Comfort navigating extreme ambiguity, defining structure from zero, and driving clarity for cross-functional teams

Job Responsibility

Partner directly with strategic accounts to uncover high-impact workflows and translate ambiguous requirements into clear, actionable product definitions for agent-powered solutions
Lead discovery for your assigned accounts and verticals, developing a deep understanding of user intentions, data constraints, workflows, and success criteria
Map workflows to the broader product, identifying where out-of-the-box agent capabilities fit and where custom development is needed
Drive deployments end to end—working with forward deployed engineering and customer teams to implement, test, and refine agent solutions
Define and track success metrics for the verticals you support, ensuring solutions deliver measurable productivity and quality outcomes
Develop account-level and vertical-level roadmaps, translating customer needs into scalable products or reusable frameworks
Collaborate cross-functionally with founders, executives, engineering, and legal research to align product direction and ensure technical feasibility
Influence new commercial models, including pricing, packaging, and deployment strategies for agent-led solutions
Champion repeatability, helping transform one-off solutions into product features, components, or templates that scale across the customer base

What we offer

Offers Equity
Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO

Fulltime

Forward Deployed Product Manager

Glean is building the future of work—where every enterprise becomes AI-native. A...

Location

United States , San Francisco Bay Area

Salary:

170000.00 - 280000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of experience blending business and technology in customer-facing roles—product management, strategy consulting, solutions engineering, technical program management, or founder experience
Deep technical acumen: You can shape AI agent architectures, understand code (Python, SQL, or similar languages), debug why an agent isn't working, and collaborate fluently with engineers on implementation details. You've shipped working AI solutions, not just slide decks
Builder mentality: You've demonstrated the ability to go from ambiguous customer problem to shipped solution that drives measurable outcomes
Executive presence: Exceptional communication skills with the ability to earn trust from individual contributors to C-suite stakeholders. You can tailor technical depth to your audience
Product sense and user empathy: You naturally spot high-value AI applications across diverse business functions and design intuitive, guided experiences
Operational excellence: Proven ability to manage multiple complex, high-visibility projects simultaneously while maintaining quality and meeting commitments
Comfort in ambiguity: You thrive in fast-moving environments where you define the problem as much as solve it
Ability to travel 25-50%

Job Responsibility

Lead discovery, build & ship production AI agents
Conduct use case discovery to identify high-value opportunities for AI across the enterprise
Design, build, and optimize enterprise-grade AI agents on Glean's platform handling thousands of daily interactions
Partner with forward-deployed engineers to rapidly prototype and deploy custom solutions
Write and test prompt logic, configure agent behaviors, and iterate based on real performance data
Own strategic customer relationships
Take full accountability for customer outcomes from discovery through scaled adoption
Serve as the trusted AI advisor to C-suite stakeholders, shaping their multi-year transformation strategies
Drive measurable business impact and identify expansion opportunities across the organization
Shape Glean's product direction

What we offer

equity
Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

Forward Deployed Product Manager

Glean is building the future of work—where every enterprise becomes AI-native. A...

Location

United States , New York City

Salary:

170000.00 - 280000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of experience blending business and technology in customer-facing roles—product management, strategy consulting, solutions engineering, technical program management, or founder experience
Deep technical acumen: You can shape AI agent architectures, understand code (Python, SQL, or similar languages), debug why an agent isn't working, and collaborate fluently with engineers on implementation details. You've shipped working AI solutions, not just slide decks
Builder mentality: You've demonstrated the ability to go from ambiguous customer problem to shipped solution that drives measurable outcomes
Executive presence: Exceptional communication skills with the ability to earn trust from individual contributors to C-suite stakeholders. You can tailor technical depth to your audience
Product sense and user empathy: You naturally spot high-value AI applications across diverse business functions and design intuitive, guided experiences
Operational excellence: Proven ability to manage multiple complex, high-visibility projects simultaneously while maintaining quality and meeting commitments
Comfort in ambiguity: You thrive in fast-moving environments where you define the problem as much as solve it
Ability to travel 25-50%

Job Responsibility

Lead discovery, build & ship production AI agents
Conduct use case discovery to identify high-value opportunities for AI across the enterprise
Design, build, and optimize enterprise-grade AI agents on Glean's platform handling thousands of daily interactions
Partner with forward-deployed engineers to rapidly prototype and deploy custom solutions
Write and test prompt logic, configure agent behaviors, and iterate based on real performance data
Own strategic customer relationships
Take full accountability for customer outcomes from discovery through scaled adoption
Serve as the trusted AI advisor to C-suite stakeholders, shaping their multi-year transformation strategies
Drive measurable business impact and identify expansion opportunities across the organization
Shape Glean's product direction

What we offer

equity
Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

Forward Deployed Product Manager, Enterprise

Scale

Location:
United States , New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 20, 2026

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