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Cresta Logo Cresta · IT - Software Development

Forward Deployed Product Manager - AI Agent

Australia, Melbourne or Sydney · Job Posted January 16, 2026
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Job Description

As our first APAC Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally. You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution.

Job Responsibility

  • Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle
  • Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization
  • Serve as the AI Agent SME for the APAC Sales cycle, partnering on demos, solutioning, and deal reviews
  • Design, build, test and iterate on AI agents in partnership with FDEs
  • Lead customer relationships and act as the primary point of contact for AI Agent
  • Facilitate workshops and design sessions with customer stakeholders
  • Work closely with FDEs to ensure smooth implementation
  • Improve our playbooks for agent development and customer deployment
  • Build our forward deployed practice for APAC, setting the standards for future growth

Requirements

  • 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products
  • Hands-on work style – curiosity with a bias for action
  • Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally
  • Strong technical understanding, systems thinking and exposure to building Agents
  • Comfortable working with ambiguity and learning quickly in a dynamic startup environment
  • Passion for AI, automation, and shaping the future of customer experience

Nice to have

  • Background in product management, conversation design or forward deployed engineering roles
  • Experience in a startup or high-growth SaaS environment
  • Familiarity with customer support and contact center operations

What we offer

  • We offer Cresta employees a variety of medical benefits designed to fit your stage of life
  • Flexible vacation time to promote a healthy work-life blend
  • Paid parental leave to support you and your family
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