Forward Deployed Product Manager, AI Agent Jobs

Cresta

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

150000.00 - 190000.00 USD / Year

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Job Description:

As a Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally. You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution.

Job Responsibility:

Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle
Own the deployment lifecycle for AI Agents — from pre-sale scoping and kickoff to launch and post-go-live optimization
Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI
Lead customer relationships and act as the primary point of contact for AI Agent
Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI agent platform
Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform
Improve our playbooks for agent development and customer deployment

Requirements:

5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products
Hands-on work style – curiosity with a bias for action
Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally
Strong technical understanding, systems thinking and exposure to building Agents
Comfortable working with ambiguity and learning quickly in a dynamic startup environment
Passion for AI, automation, and shaping the future of customer experience

Nice to have:

Background in product management, conversation design or forward deployed engineering roles
Experience in a startup or high-growth SaaS environment
Familiarity with customer support and contact center operations

What we offer:

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Bonus
Offers Equity

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Forward Deployed Product Manager, AI Agent