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Ramp Logo Ramp · IT - Administration

Forward Deployed Operations

United States, New York 168000.00 - 231000.00 USD / Year · Job Posted February 21, 2026
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Job Description

Ramp's Forward Deployed Engineering (FDE) team helps Ramp win upmarket and in our biggest new verticals. We're looking for the COO of FDE — an AI-native operator and strategic partner who will design and run the operating system for FDE. Own the systems, processes, and information architecture that let this team scale its impact without scaling headcount. Build agent-powered workflows end to end, drive operational rigor across teams, and deliver significant business outcomes tied to revenue and customer activation.

Job Responsibility

  • Design and run agent-powered operations
  • Own information architecture
  • Build and scale processes
  • Operate across the business
  • Drive business impact and strategy

Requirements

  • Demonstrated AI fluency and results — you've used AI/agent tools to ship real outcomes, not just experiment
  • 3+ years in a high-ownership operator role — consulting, startup ops, chief of staff, product ops, business ops
  • Systems thinking and technical fluency — you turn messy, ad hoc processes into structured, repeatable systems
  • Operational rigor — you don't just design processes
  • you drive adoption, enforce accountability, and iterate until they stick across multiple teams
  • Exceptional communication and ownership — you hold your own in rooms with engineers, PMs, and sales leaders

Nice to have

  • Experience in enterprise SaaS and high-growth startups
  • Computer Science degree / background
  • Background building or deploying AI agents / LLM-powered workflows in production

What we offer

  • 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match)
  • Flexible PTO
  • Fertility HRA (up to $10,000 per year)
  • Parental Leave
  • Unlimited AI token usage
  • Pet insurance
  • Centralized home-office equipment ordering for all employees
  • Health and Wellness stipend
  • In-office perks: lunch, snacks, drinks, and more
  • Budget for intra-office travel
  • Relocation support to NYC or SF (as needed)
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