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Cresta Logo Cresta · IT - Software Development

Forward Deployed Engineering Manager

United States · Job Posted January 31, 2026
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Job Description

At Cresta, shipping AI is only half the story. Deploying it successfully is where the real impact happens. As Forward Deployed Engineering Manager, you'll lead the team that turns cutting-edge AI into real-world customer success. You'll build, mentor, and scale a world-class team of Forward Deployed Engineers (FDEs) who work directly with customers to deliver AI agents that solve practical business problems and drive measurable outcomes. This is a high-impact leadership role for someone who loves building teams, refining processes, and driving product excellence through deep customer engagement. You'll be at the intersection of engineering, product, and go-to-market — ensuring that Cresta delivers exceptional value at scale. Travel Expectations: 10-25% travel for customer visits, team offsites, and company events.

Job Responsibility

  • Build and Scale the FDE Team: Recruit top talent
  • Develop your team
  • Define the role
  • Foster culture
  • Refine Processes and Drive Operational Excellence: Optimize the customer lifecycle
  • Scale what works
  • Balance speed and quality
  • Measure what matters
  • Drive Product Improvements: Be the voice of the customer
  • Close the feedback loop
  • Build vs. buy vs. hack
  • Champion generalization
  • Lead Cross-Functional Collaboration: Partner with Product
  • Align with Engineering
  • Enable Go-to-Market
  • Influence leadership
  • Stay Hands-On (When Needed): Jump into the fire
  • Stay technical
  • Lead by example

Requirements

  • Engineering management experience: At least 2 years managing, mentoring, and growing engineering teams
  • Customer-facing engineering background: Experience as a Forward Deployed Engineer, Solutions Engineer, Implementation Engineer, or similar role working directly with customers
  • Technical depth: Strong software engineering fundamentals (coding, system design, APIs, databases) — you've built production systems and can earn the respect of senior engineers
  • AI/LLM familiarity: Hands-on experience with AI agents, LLMs, prompt engineering, or ML deployments in production
  • Hiring and talent development: Proven track record of recruiting, onboarding, and developing high-performing engineers
  • Cross-functional leadership: Demonstrated ability to influence and collaborate across Product, Engineering, Sales, and Customer Success teams
  • Bias toward action: You ship fast, iterate, and believe that perfect is the enemy of good
  • Customer empathy: Deep understanding of enterprise customer needs and the ability to translate technical concepts into business value
  • Startup or scale-up experience: You've been in fast-paced, high-growth environments where you wore multiple hats
  • Enterprise B2B background: Experience with complex, multi-stakeholder deployments and long sales cycles
  • Product mindset: You think like a product manager — understanding market needs, prioritization, and trade-offs
  • Process design: You've built processes from scratch and iterated on them based on what works
  • Founder or entrepreneurial experience: You've started something, built something from zero, or operated with extreme ownership

What we offer

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees
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