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Forward-Deployed Engineer

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Ruby Labs

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IT - Software Development

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Job Description:

RubyLabs is building a payment orchestration system consisting of: A JavaScript frontend SDK for payment forms; A Golang backend API; An internal CRM. Our platform is integrated into multiple products and workflows, where correct integration, clear documentation, and fast feedback are critical to successful payment processing. We are looking for a Frontend Forward-Deployed Engineer (FDE) who will act as the technical bridge between our platform and the products integrating it. This role combines frontend engineering, integration support, product understanding, and customer-facing communication.

Job Responsibility:

  • SDK Integration & Customer Support: Assist product teams in integrating the JavaScript payment SDK into their frontend applications
  • Help configure payment flows, callbacks, and error handling
  • Monitor support channels (Slack, tickets, shared chats, etc.)
  • Answer technical questions related to SDK usage and API behavior
  • Guide teams through best practices for secure and reliable integrations
  • Debugging & Issue Triage: Reproduce reported integration issues locally or in test environments
  • Debug frontend and API-related issues across: JavaScript SDK, Backend Golang API, CRM and configuration interfaces
  • Identify whether an issue is: A real bug, Incorrect integration or usage, Missing or unclear documentation
  • Escalate confirmed bugs to the development team with clear reproduction steps and context
  • Review and validate API and SDK documentation against real system behavior
  • Keep documentation in sync with current SDK and API versions
  • Identify missing examples, unclear explanations, or misleading flows
  • Proactively improve developer-facing docs based on integration feedback
  • Internal Tooling & CRM: Use and understand the internal Next.js CRM
  • Help configure products, payment flows, and settings via the CRM
  • Provide feedback to the CRM team on usability gaps or missing functionality
  • Occasionally implement small frontend improvements if needed
  • Feedback Loop & Product Impact: Act as the voice of integrators and product teams inside RubyLabs
  • Share recurring issues, friction points, and improvement ideas with engineering and product
  • Help prioritize fixes and improvements based on real-world impact
  • Contribute to improving overall developer experience of the platform

Requirements:

  • Strong experience with JavaScript / TypeScript and frontend integrations
  • Experience working with frontend SDKs or third-party APIs
  • Ability to read and understand backend APIs (REST, JSON, auth flows)
  • Comfort debugging issues across frontend and backend boundaries
  • Strong communication skills and ability to explain technical concepts clearly
  • High ownership mindset — you care about integrations actually working in production

Nice to have:

  • Experience in payments, fintech, or checkout flows
  • Experience with React / Next.js
  • Familiarity with Golang APIs
  • Experience improving developer documentation
  • Previous experience in a Forward-Deployed Engineer, Solutions Engineer, or Integration Engineer role
What we offer:
  • Remote Work Environment
  • Unlimited PTO
  • Paid National Holidays
  • Company-provided MacBook
  • Flexible Independent Contractor Agreement

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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