Forward Deployed Engineer Job at Serval (San Francisco)

Forward Deployed Engineer

Serval

Location:
United States , San Francisco ▼
New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

200000.00 - 325000.00 USD / Year

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Job Description:

As an early Forward Deployed Engineer at Serval, you’ll play a key role in advancing the product and ensuring customer success from proof-of-concept through implementation and beyond. You’ll partner closely with customers during pilots, lead onboarding and migrations from legacy systems, and contribute directly to product improvements. This role is perfect for engineers excited to get hands-on with customers, collaborate cross-functionally, and be a scrappy problem-solver at a high-energy startup. You’ll be a critical link between our product, engineering, and customers—translating complex requirements into actionable solutions and enabling smooth adoption of our AI automation platform.

Job Responsibility:

Lead Customer Pilots: Collaborate with prospects to design and execute highly technical proof-of-concept implementations, showcasing Serval’s capabilities and value
Build Product: You will be expected to write production-ready code to build on our product’s capabilities and meet customer needs
Push the Frontier of Agentic IT Automation: Ensure Serval’s AI agents get smarter every week and deliver reliable, high-quality outcomes for customers
Implement & Onboard: Guide new customers through the onboarding process, including system setup, configuration, and best practices
Code Workflows: Use our workflow builder and write custom code to build workflow automations for complex business logic
Migrate from Legacy Systems: Develop and execute migration plans that minimize disruption, ensuring seamless adoption of Serval’s platform
Provide Technical Post-Sales Support: Serve as the go-to technical resource for customers, troubleshooting issues and advocating for their needs internally
Collaborate Cross-Functionally: Work with product and broader engineering team to relay customer feedback, shape feature requests, and deliver high-impact solutions
Educate & Empower: Conduct training sessions and create documentation that helps customers become self-sufficient with Serval’s technology

Requirements:

2+ years of experience in an engineering role, ideally with close customer interaction (e.g., Product Engineer, Forward Deployed Engineer)
Technical Aptitude: Comfortable building APIs, and shipping production code to configure solutions and troubleshoot issues
Customer-Focused Mindset: Track record of successfully guiding customers from pilot to launch, with a genuine passion for customer satisfaction
Self-Motivated & Adaptable: Excited to thrive in a fast-paced, early-stage environment—ready to pivot quickly and handle multiple priorities
Strong Communication Skills: Capable of translating complex technical concepts to both technical and non-technical stakeholders
Problem-Solving Approach: Scrappy and creative in finding quick, effective solutions to technical challenges

Nice to have:

Previous startup experience as an early technical hire
Familiarity with IT, security, or service management domains, giving you a head start understanding our customers and their workflows

What we offer:

Offers Equity
comprehensive health coverage
flexible PTO
daily lunches and snacks
onsite gym access
regular team events and offsites

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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