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Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call—booking jobs, qualifying leads, and driving higher revenue—at a speed and consistency unmatched by human call centers. As a Forward Deployed Engineer, you’ll embed directly with our customers—understanding their workflows, designing tailored AI solutions, and deploying systems that deliver immediate impact. You’ll operate at the cutting edge of conversational AI, working closely with our product team to shape strategy based on what you see in the field.
Job Responsibility:
Embed with customers to deeply understand their operations and deliver AI solutions that work from day one
Build and maintain the infrastructure for conversational AI—APIs, integrations, monitoring, and feedback loops
Translate business requirements into technical architectures and deployments
Identify patterns across deployments and feed insights back into our core product roadmap
Operate with high autonomy in high-stakes, ambiguous environments
Requirements:
3+ years in software engineering, preferably with backend or systems experience
Proficient in Python (TypeScript/JavaScript a plus)
Familiar with major cloud providers (AWS, GCP, or Azure)
Strong communicator able to work seamlessly with both technical and non-technical stakeholders
Comfort working in dynamic environments with shifting priorities
Eagerness to work in person with us in NYC full time
Nice to have:
Bonus: experience with vector databases, LLMs, prompt engineering, or AI agent frameworks