Forward Deployed Engineer Job at Chat3D (New York)

Forward Deployed Engineer

Chat3D

Location:
United States , New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

140000.00 - 160000.00 USD / Year

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Job Description:

We are hiring Forward Deployed Engineers to configure, deploy, and evolve our agents for enterprise customers. This role sits at the intersection of product, engineering, and customer delivery ; you will translate business requirements into robust configurations, ensure each deployment reflects client needs, and iterate rapidly to maintain high performance and system stability. You will be a primary technical partner to our customers, guiding them through configuration decisions, troubleshooting complex behaviors, and shaping how they design and operationalize AI-driven screening. You will also act as a critical feedback conduit between the field and the product team, surfacing patterns that should be platformized and validating new capabilities with real-world customers. This is a highly technical & hands-on role. As deployments accelerate across industries and geographies, you will help define the standards, tools, and best practices that make our agents scalable.

Job Responsibility:

Build and adapt screening flows based on customer jobs and requirements
Configure state prompts, tone parameters, voice selection, transitions, and conditional logic
Set up and maintain custom vocabularies for ASR when relevant
Prepare and run demos
support pilot implementations from start to finish
Analyze conversation transcripts and identify sources of errors or drift
Run isolated state tests for targeted debugging
Iterate rapidly on prompts and configurations to improve performance
Use SQL to investigate behavioral patterns, identify systemic issues, and validate improvements
Advise customers on screening design, personas, and best practices for AI-driven interviews
Communicate technical concepts, limitations, and trade-offs clearly
Manage expectations during pilots
build structured feedback loops that drive continuous improvement
Act as a trusted guide throughout deployment and iteration cycles
Surface recurring field issues that should become productized solutions
Contribute insights that shape new configuration surfaces, evaluation tools, and system-level capabilities
Partner with product and engineering teams to test new features with selected customers and validate readiness for scale

Requirements:

Graduated from top engineering school or business/engineering dual-degree
Prior client-facing technical experience, ideally supporting enterprise implementations
Hands-on work with conversational AI, LLM prompting, applied ML models, or workflow-based configuration
Ability to debug state logic, model outputs, and configuration inconsistencies
SQL proficiency for analytics and performance investigation
Comfort with light scripting and structured configuration formats
Strong ability to reason about system constraints and edge cases
Ability to distinguish between local configuration work and product-level feature needs
Structured approach to experimentation and iteration
Clear and concise communication with both technical and non-technical stakeholders
Ability to present, educate, and manage expectations during pilots and demos
Confidence in advising customers and steering conversations

Additional Information:

Job Posted:
April 11, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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