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Perplexity Logo Perplexity · IT - Software Development

Forward-Deployed Engineer - API Platform

United States; United Kingdom, New York City 205000.00 - 335000.00 USD / Year · Job Posted February 21, 2026
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Job Description

At Perplexity AI, the API Platform powers AI-native search, retrieval, and automation for some of the world’s most innovative companies. Our Support team is the frontline for developer and enterprise success—ensuring that customers can build fast, reliable, and differentiated products on top of API’s capabilities. We don’t just answer tickets—we partner deeply with customers, Product, and Engineering to architect solutions, debug complex integrations, and influence the roadmap based on real-world developer needs. We’re looking for a Forward-Deployed Engineer to be a hands-on technical partner for our API customers. This is a deeply technical, customer-facing role—equal parts solution architect, developer advocate, and technical program manager. You’ll work end-to-end with developers, product teams, and executives at our customers’ organizations—from designing their API-powered architecture to optimizing query performance and implementing new features. You’ll also contribute to internal tooling, docs, and demos that make API adoption easier and more impactful.

Job Responsibility

  • Serve as the dedicated technical partner for strategic API Platform customers, guiding them through architecture design, integration, and optimization
  • Troubleshoot API performance, grounding quality, and integration challenges—diving directly into code and logs when needed
  • Prototype example integrations, search workflows, and demos to accelerate adoption and inspire customer innovation
  • Collaborate with Engineering and Product to resolve high-priority escalations, ensuring minimal downtime and maximum reliability
  • Capture and synthesize customer feedback to improve API features, SDKs, and developer experience
  • Maintain deep familiarity with the API Platform's latest capabilities, competitive positioning, and best practices, and use this knowledge to advise customers

Requirements

  • 5+ years in technical support engineering, software engineering, or solutions engineering, with direct application development experience
  • Strong API integration skills—able to design and debug REST/JSON payloads, manage auth flows, and optimize latency
  • Proven track record of diagnosing complex technical issues across distributed systems, APIs, and customer environments
  • Excellent communicator who can work with both developer teams and non-technical stakeholders
  • Bachelor’s degree in Computer Science or equivalent hands-on experience

Nice to have

  • Experience working with search, retrieval-augmented generation (RAG), or AI/ML APIs
  • Background in developer tools or platform engineering, especially in high-scale or low-latency environments
  • Strong familiarity with Python or JavaScript for building integrations, SDKs, or prototypes
  • History of working at startups or small teams where you owned customer projects end-to-end

What we offer

  • Equity
  • Health
  • Dental
  • Vision
  • Retirement
  • Fitness
  • Commuter and dependent care accounts
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