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Forward Deployed Enablement Engineers are embedded with centralized customer success teams to maximize the outcomes of our deployed products and workflows across all commercial customers from small-scale start-ups to large enterprises. This role balances high-level support responsibilities with the development of innovative tooling and infrastructure to scale customer enablement effectively. You are a resourceful, gritty and adaptable problem solver who is able to work both collaboratively and independently to resolve difficult and nebulous technical issues, as well as work productively with external customers to debug and resolve their problems.
Job Responsibility:
Respond to and triage incoming support requests from both internal and external teams
Provide guidance to customer engineers and unblock their workflows on Palantir’s platform
Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders
Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements
Partner with Business teams to understand and meet customer needs
Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents
Take ownership as the first responder when things go wrong
Requirements:
Background in Data Science, Computer Science, Engineering or STEM OR equivalent relevant practical experience in a technical or engineering role
Ability to continuously learn and work independently, making decisions with minimal supervision
Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders
Strong creative problem solving skills
Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users
Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar
What we offer:
Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance
Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance
Commuter benefits
Relocation assistance
Take what you need paid time off, not accrual based
2 weeks paid time off built into the end of each year (subject to team and business needs)
10 paid holidays throughout the calendar year
Supportive leave of absence program including time off for military service and medical events
Paid leave for new parents and subsidized back-up care for all parents
Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation
Stipend to help with expenses that come with a new child