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Forward Deployed Analyst

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Flank

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Forward Deployed Analyst, you will operate at the intersection of legal operations, data analysis, and solution engineering. You will act as the right hand of the Forward Deployed Lead, taking ownership of the critical operational work required to scale our deployments. Initially, this means handling the heavy lifting: data cleaning/analysis, deck creation, project management and troubleshooting. You need to be commercial enough to understand ROI, technical enough to speak to Engineering, and empathetic enough to guide lawyers through change management. You are a builder who is happy to get their hands dirty with data and operations today. As you master the platform and the process, this role is a path to ownership: you will graduate to leading end-to-end onboardings for enterprise customers and ALSP partners.

Job Responsibility:

  • Operational Support & Analysis: own data reporting for customers, pulling raw usage logs, cleaning data, analysing performance to prove ROI
  • Asset Creation: build high-quality slide decks and reporting assets for weekly meetings or Quarterly Business Reviews and partner updates
  • Project Management: maintain internal trackers and deployment documentation, ensuring every customer status is accurate and up to date
  • Implementation & Configuration: configure agents in the platform, ingesting playbooks and templates, refining guidance to ensure high-quality outputs
  • Troubleshooting: act as first line of defense for configuration issues, investigating why an agent "failed" a task and figure out the fix before escalating to Engineering
  • Partner Operations: set up infrastructure and documentation for ALSPs/MSPs to deploy Flank agents, triage technical queries, ensure partners have everything needed to minimise friction in their delivery
  • Automation & Systematisation: use LLMs, scripts, or no-code tools to turn manual processes into reusable templates and automated workflows
  • Build Tools: build simple internal tools that help the FD team move faster, moving from "one-off spreadsheets" to scalable systems
  • Shadowing & Growth: pathway to Forward Deployed Strategist profile, eventually own Technical Discovery & Process Mining, Change Management & Adoption, Scalability

Requirements:

  • 1-2 years of professional experience in a high-velocity environment (Ops, Business Analyst, or Systems Integration), OR a track record of substantial, high-ownership internships (9-12+ months)
  • Proactive and Creative: comfortable building things, know how to use LLMs to write scripts, or wizard with No-Code tools, naturally reach for AI to solve problems
  • Data Driven & Detail Oriented: happy doing grunt work if it leads to the right answer, comfortable cleaning data sets in Excel/Sheets and building precise, error-free presentations
  • Execution First: bias for action, detail-oriented, take pride in delivering polished work that doesn't need to be double-checked
  • Location: based in London or within a ~1.5 hour commute, willing to come into the office 1x per week for high-bandwidth collaboration

Nice to have:

  • Exposure to the Legal industry or Legal Ops
  • Experience in a "Forward Deployed" or Implementation role at a SaaS company
What we offer:
  • Innovative Work: part of team making bold bets to create new paradigm in AI-enhanced legal services
  • High Standards Culture: join team that demands excellence and accountability through direct and candid communication
  • Empowered Environment: operate in high-agency culture where you can lead yourself and make real impact
  • Global Team: remote-first, collaborate with diverse, talented team across the globe
  • Competitive, Benchmarked Salary

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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