Foreman - Toilet Job at Nixon Hire (Aberdeen)

Job Description

Reporting to the Customer Service Delivery Manager, General Manager or Division Manager, the Toilet Foreman is responsible for ensuring the smooth running of the Toilet Division in the depot. This role involves supporting the team to achieve Operational Excellence and consistently meet or exceed customer service levels.

Job Responsibility

Day to day supervision of the team in the division, distributing work equitably and efficiently
Inspecting all toilets going out on hire to ensure they meet the necessary standards of cleanliness and appearance, ensuring service check sheets are completed and maintained
Carrying out any of the tasks which would normally be assigned to the toilet division team as necessary to ensure hire commitments / service standards are met
Assisting or advising the team on any aspect of their work they are unsure of
Ensuring all toilets returned from hire are carefully inspected to ensure all damage is recorded
Ensuring there is adequate staff resource in place to meet the company’s objectives at all times, taking into consideration holiday, overtime requirements and staff sickness. Recording and reporting absences
Ensuring all delivery / collection / exchange paperwork is correctly completed
Raising requisitions for consumables and other items for the division including parts to repair damaged toilets
Ensuring toilet division drivers carry out daily checks on their vehicles and lifting / holding equipment including straps and chains and report any defects
Ensuring new toilets are checked before being booked into fleet and records of such checks are maintained
Ensuring the toilet areas are maintained and secured at all times, ensuring the works office and yard areas are maintained in tidy, clean and hazard free condition
Ensuring the team are adequately trained in order to operate efficiently, effectively, safely and professionally. Assisting in carrying out staff appraisals. Reporting training needs and requesting training via Training Department

Requirements

strong leadership skills
a keen understanding of customer service principles
a track record of driving performance improvements
experience of supervising a team, maximising operational excellence
strong IT skills

What we offer

25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
Workplace Pension Scheme
Life Assurance Scheme
Employee Assistance Program
High Street Discount Vouchers
Discounted Gym Membership
Health & Wellbeing Discount Vouchers
Cycle to Work & Home & Tech Scheme Benefits
Milestone Birthdays Additional leave
Work Anniversary Bonus’s
Refer a Friend Scheme
Enhanced Workplace Pension
Reward and Recognition Programme
MyActiveDiscounts - Discounted Gym, Fitness and Travel
Charity Match Funding

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Foreman - Toilet

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