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The FTZ Operations Manager is a strategic leader responsible for overseeing all aspects of Foreign Trade Zone operations. This includes ensuring absolute compliance with U.S. Customs and Border Protection (CBP) regulations and driving operational excellence to maximize duty savings and supply chain efficiency. The manager will serve as the primary subject matter expert, guiding operational teams, collaborating with cross-functional departments, and maintaining a robust compliance program.
Job Responsibility:
Compliance and regulatory management: 25% - Serve as the primary liaison with CBP, the FTZ Board, and other regulatory agencies
Ensure all FTZ activities, including admissions, exports, and zone-to-zone transfers, are fully compliant with federal regulations
Develop, implement, and maintain the FTZ Operator's Manual, Standard Operating Procedures (SOPs), and internal controls
Conduct regular internal audits and manage external compliance assessments conducted by CBP
Operational leadership and process optimization: 30% - Manage the day-to-day FTZ operations, overseeing a team of FTZ coordinators and inventory control specialists
Drive continuous improvement initiatives, applying lean principles to enhance efficiency, reduce costs, and optimize the supply chain
Collaborate with key stakeholders in logistics, warehousing, procurement, and finance to support seamless FTZ operations
Oversee the freight payment process and work to optimize carrier performance and reduce transportation costs
Inventory and systems management: 25% - Oversee the FTZ inventory control and record-keeping systems with a strong emphasis on 100% accuracy
Utilize FTZ software applications such as Integration Point (now Thomson Reuters ONESOURCE Global Trade) to process admissions, reconciliations, and reporting
Troubleshoot and resolve complex inventory and logistics issues related to FTZ administration & operations
Training and development: 10% - Develop and deliver FTZ training programs to operational staff and internal stakeholders to ensure compliance and increase functional knowledge
Mentor and lead the FTZ team, fostering a culture of compliance and continuous improvement
Reporting and analysis: 10% - Prepare and submit required reports to CBP and the FTZ Board in a timely and accurate manner
Track and report on FTZ cost savings and operational performance to senior leadership
Lead analysis for expanding FTZ utilization
Requirements:
Bachelor's degree in Logistics, Supply Chain Management, Business, Industrial Engineering, or a related field
10 years of progressive experience in FTZ operations and U.S. customs compliance
Demonstrated experience using Integration Point or Once Source software
Authorized to work in US
Nice to have:
Licensed Customs Broker (LCB)
Certified Customs Specialist (CCS)
Accredited Zone Specialist (AZS)
Certified Zone Specialist (CZS)
What we offer:
Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (ESOP)
Paid time off including personal time, holidays and a generous paid parental leave program
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (EAP) and other supplemental benefit coverages
Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility